Manager-Digital Product Management - job 35 of 36

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdue with accounts that have a high exposure.

• This Product Manager will:

  ·       Actively participate to design the capability roadmap to enable business processes that support the transaction processing products

  ·       Deliver tools & capabilities based on customer needs, competitive analysis and market and technology trends

  ·       Sets expectations with Product Owners, stakeholders, customers, architects

  ·       Can say ‘No’ to multiple directions: Stakeholders, Managers, Product Owners

  ·       Prioritizes Features and negotiates Program backlog

  ·       Understanding of how to operate with Epics, Capabilities, Features and Stories

  ·       Sets vision and own roadmap for the product

  ·      ·       Maintain open communication channels with stakeholders, business partners, and technology partners

  ·       Strong interpersonal and collaboration skills, including the ability to develop relationships with leaders while appropriately influencing without direct authority

  ·       Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change

  ·       Problem solver and solid analytical skills

  ·       Support governance processes for assigned product(s)

  Minimum Qualifications:

   

  The successful candidate will have the following qualifications:

  ·       Product planning experience with strong understanding of the Product Management lifecycle, along with demonstrated project management skills

  ·       Experience in Scaled Agile delivery/framework

  ·       Experienced in Rally

  ·       Knowledge of merchant transaction processing capabilities

  ·       Ability to gate-keep and manage scope

  ·       "Growth Mindset" with a passion for innovative thinking

  ·       Understanding of GMS business drivers, merchant needs, and market trends

  ·       Ability to think globally and drive standardization in processes and capabilities (May be required to "act locally" where governed by compliance, legal, or market-specific requirements)

  ·       Proven track record of communication, influence and leadership without authority

  ·       Demonstration of skill in gathering and facilitating definition and clarity on needs translated into high quality capabilities.

  ·       Ability to drive innovation, communicate effectively, and influence without authority are necessary leadership attributes of the successful candidate

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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