Manager Employee & Labor Relations

At American Express, we believe that our employees are our greatest asset. Their success is our success, and we are committed to fostering a positive and productive work environment for all. As the Manager of Employee & Labor Relations, you will play a critical role in ensuring that our company remains a great place to work by providing guidance, support, and expertise in all matters related to... employee and labor relations. We are seeking a highly skilled and experienced professional who is passionate about creating a culture of fairness and respect, and who has a strong understanding of employment laws and regulations. If you are a strategic thinker, a proactive problem-solver, and a strong communicator, we invite you to join our team and help us shape the future of our organization. Develop and implement company-wide employee and labor relations policies, procedures, and practices. Provide guidance and support to managers and employees on all employee relations matters, including performance management, disciplinary actions, and conflict resolution. Ensure compliance with all applicable employment laws and regulations. Conduct investigations into employee complaints or allegations of misconduct. Advise and assist in the negotiation and administration of collective bargaining agreements. Develop and maintain positive relationships with union representatives. Stay informed about industry best practices and make recommendations for improvement to senior management. Collaborate with other HR functions, such as recruitment and training, to ensure a cohesive approach to employee relations. Train and educate managers on effective employee relations practices and procedures. Analyze employee relations data and trends to identify areas of improvement and implement proactive solutions. Stay abreast of emerging labor and employment issues and provide guidance to senior management on potential impact to the organization. Serve as a resource for employees seeking guidance on workplace policies and procedures. Manage and resolve complex and sensitive employee and labor relations issues. Conduct exit interviews and use data to identify potential areas of improvement. Develop and maintain positive relationships with external agencies, such as the Department of Labor and Equal Employment Opportunity Commission. Monitor and track employee relations metrics and report findings to senior management on a regular basis. American Express is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics