Senior Manager - Digital Product Mgmt - job 9 of 21

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.

How will you make an impact in this role?

Digital Workplace is building the future of work at American Express where teams are empowered, technology is intuitive, and outcomes are driven by purpose.

As a Senior Product Manager, Digital Workplace Transformation, you will be a key driver of this future. You'll lead large-scale programs that cut across experience domains, coach teams and leaders toward true agility, and ensure our digital workplace strategy translates into measurable business impact.

You'll serve as a coach, strategist, and connector-instilling product thinking at every level while delivering meaningful progress on complex, cross-functional initiatives. This role is perfect for a visionary doer who can bring clarity to complexity and rally teams toward long-term outcomes.

What You'll Do

• Coach teams and leaders on agile product delivery. Lead the adoption of agile principles, rituals, and roles across Digital Workplace experience domains. Serve as a mentor and thought partner for product teams and functional leaders.
• Drive strategic alignment and execution. Translate enterprise-level strategy into clear product roadmaps, ensuring teams are focused on high-impact outcomes and aligned on what success looks like.
• Lead cross-cutting transformation programs. Oversee the design and delivery of multi-team, cross-domain initiatives that accelerate our digital workplace transformation.
• Measure what matters. Define success metrics and build feedback loops to measure progress, uncover insights, and adjust plans in real time.
• Instill a product mindset. Promote experimentation, discovery, and customer-centered thinking throughout the organization.
• Build alignment through storytelling. Craft compelling narratives that help stakeholders understand the vision, celebrate wins, and navigate change with confidence.
• Operate at multiple altitudes. Balance strategic planning with hands-on execution, moving fluidly between executive conversations and sprint reviews.

What You Bring

• 7+ years of experience in product management, agile transformation, or a related field
• Proven track record leading large-scale, cross-functional programs in matrixed organizations
• Strong expertise in agile methodologies, with experience coaching teams and influencing at the leadership level
• Demonstrated ability to connect enterprise strategy to team-level execution
• Exceptional communication and storytelling skills-especially with executive audiences
• Experience using product metrics and OKRs to drive focus and performance
• Strategic systems thinker with the ability to simplify complex challenges and inspire action
• Comfortable leading through ambiguity and building clarity where none exists

Why This Role Matters

Product mindset is more than a process-it's a culture shift. In this role, you'll bring that shift to life across the digital workplace. You'll help teams focus on what matters, move faster with purpose, and deliver experiences that elevate how work gets done across the company.

Join us in transforming the way we work-one outcome, one mindset shift, one team at a time.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.