Financial Support Manager

About Us:

One third of the UK working age population are unable to access affordable credit. We at Amplifi want to rectify this issue. We aim to improve the nation’s financial health, using our state-of-the-art FinTech ecosystem, allowing ethical lending via credit unions accessible to everyone in the UK.

Amplifi Capital are one of the top ten lenders in the UK unsecured personal loans market. Through our innovative work we have grown our new customer volumes by five folds in just the last two years alone. Aiming to increase that number even further as we progress.

By the end of 2025 we are on course to be the biggest name in the UK credit union market. We at Amplifi Capital want to go beyond that, aiming to be the biggest player in the UK personal loan market for the near prime segment. Standing out against our competitors, being at the forefront of personal loans market.

We don’t just want to stop there, we have an exciting year ahead, with the anticipated launch of the Reevo Money, our credit card product that will be launching later in the year.

People always come first at Amplifi Capital. From how we engage with our customers to the thorough recruitment process. Our journey is just getting started, the business has attracted amazing talent so far, and we don’t plan on stopping yet!

The Role:

The Financial Support/Collections Manager will be responsible for building a high-performing and effective team focused on good outcomes. Reporting to the Senior Operations Manager, you will lead your teams through an exciting period of growth.

Ideally, you will have a credit control background, or from a similar finance related industry, where you have led or mentored a team. You will have excellent communication capabilities, coupled with great relationship building skills. In addition, you will have an eagerness to improve processes and have excellent problem-solving skills.

If you are a dynamic individual who is ready for a challenge and to be instrumental to our next phases of growth, then this could be the role for you!

Responsibilities:

• Effectively manage the daily running of the Financial Support Department ensuring that arrears and recoveries customers are managed in a timely and effective manner and vulnerable customers are supported.

• Coach and develop the team leaders, empowering them to lead performing customer and outcome focused teams.
• Take ownership of strict adherence to the regulatory standards set by the Financial Conduct Authority (FCA) and other relevant regulatory bodies.
• Stay abreast of regulatory developments, including the Consumer Duty, and ensure our collections processes and procedures are aligned with the latest regulatory requirements.
• Be accountable for the execution of the end-to-end Financial Support strategy within the organisation including adherence, performance, and optimisation.
• Collaborate, develop, and implement strategies to enhance the customer journey, efficiency, and effectiveness.
• Define and analyse key performance indicators to identify areas for improvement and implement any actions.
• Collaborate with cross functional teams to optimise workflows and strategies to support business strategies and growth plan.
• Lead and own the drafting and implementing policies and procedures, with collaboration from Technology, Legal, Product and Compliance.
• Develop and embed a culture of continuous improvement.

• 3+ years of experience as a Consumer Credit/regulated Collections/Recoveries/Financial Support manager

• 2+ years’ experience of leading and managing team leaders.

• Experience of leading a collections team through a period of growth, transformation, or change.
• Experience of working on Salesforce (desirable).
• Sound understanding of key regulatory principles such as Consumer Duty, Treating Customer’s Fairly, CONC and Consumer Credit Act.
• Good working knowledge of relevant regulatory bodies such as FCA, PRA, OFCOM.
• You are organised and with exceptional attention to detail.
• Good working experience of operating within a contact centre environment
• Work well as part of a team; decisive; goal-oriented; proactive.

• Sound working knowledge of MS Word, and Excel, and experience in task/process-based evaluation.

• Competitive salary
• 25 days annual leave
• Pension
• Discounted Gym Membership
• Subsidised Nursery Fees
• Private Health Insurance
• Hybrid working (2 days from home)

Amplifi Capital is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Please note that all offers of employment are conditional on us obtaining satisfactory pre-employment checks, including a DBS check, a credit check and employment references.