Web Chat Manager

Job Description: Anadarko Petroleum is seeking a passionate and dedicated Web Chat Manager to join our team in Columbus, Ohio. As a Mid-to-Senior Level professional with at least 8 years of experience in web chat management, you will be responsible for overseeing and optimizing our online customer chat platform to enhance customer experience and drive engagement... Responsibilities: - Develop and implement strategies to increase chat engagement and conversion rates - Monitor and analyze chat interactions to identify trends and opportunities for improvement - Train and mentor chat agents to provide exceptional customer service - Collaborate with cross-functional teams to ensure seamless integration of chat platform with other digital channels - Stay up-to-date on industry trends and best practices in web chat management - Provide regular reports and analysis to senior management on chat performance metrics Requirements: - Bachelor's degree in Marketing, Communications, or related field - Proven experience in web chat management, preferably in the oil and gas industry - Strong analytical skills to interpret chat data and drive actionable insights - Creative problem-solving abilities to enhance chat functionality and user experience - Excellent communication and interpersonal skills to lead a team of chat agents - Proficient in chat management software and tools Personality Traits: - Passionate about delivering exceptional customer service through web chat - Dedicated to optimizing chat performance and driving results Soft Skills: - Creativity to develop innovative chat strategies - Analytical mindset to interpret chat data and make data-driven decisions Benefits: - Visa sponsorship for qualified candidates - Company transportation provided for work-related travel - Travel opportunities for professional development Working Environment: At Anadarko Petroleum, we encourage a culture of ongoing learning and development for personal and professional growth. Our team is committed to collaboration, innovation, and excellence in everything we do. Equal Opportunity Statement: Anadarko Petroleum is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Deadline to Apply: July 20, 2024 Join our team at Anadarko Petroleum and make a positive impact on our customers through web chat management! Apply now to be part of our dynamic team in Columbus, Ohio. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Web Chat Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs