Analyst - Reporting & Analytics, Colleague Strategic Partners

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Colleague Experience Group (CEG) strives to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

The Colleague Strategic Partner (CSP) team partners with the business directly to advise and consult on strategic priorities and implements high-quality, integrated CEG practices, in areas such as organizational effectiveness, talent strategy, leadership development and change management.

Analyst, Reporting and Insights, Colleague Strategic Partners

This is a critical role on the CSP team, reporting to the Director, Chief of Staff. The team portfolio includes Global Commercial Services (GCS), Credit Fraud Risk (CFR), and Global Merchant and Network Services (GMNS).

RESPONSIBILITIES INCLUDE:

• Ensure colleague data integrity by doing a regular and proactive review of workforce reports and address any issues with CSPs, chiefs of staff, and/or the business executive offices as needed.

• Analyze data and metrics to identify human capital issues and extract insights / trends; Support ongoing process improvement & use data-driven solutions to address factors affecting ability to reach strategic objectives.

• Partner closely with CSP teams and business leads on ad hoc reporting requests and data needs in close partnership with the Colleague Insights team.

• Drive greater consistency and more efficiency of colleague insights across business units and look for solutions to evolve and elevate our reporting functions and processes.

• Support SVP offices on ongoing efforts and team projects/initiatives, and other ad hoc CEG related topics for the businesses we support.

• Collaborate with CEG Centers of Excellence (COEs) to provide end-to-end support and management of critical CEG processes, including talent assessment, succession planning, performance management, compensation, colleague scorecard, and annual colleague experience survey.

• Support key deliverable content and creation such as presentations for senior leadership, including CEG and Business portfolio.

QUALIFICIATIONS

• 1-3 years of relevant work experience.

• Strong analytical skills and business acumen.

• Proficiency in Microsoft Office required, advanced proficiency in Microsoft Excel preferred. Tableau or similar software proficiency a plus.

• Demonstrated project management, organization and planning skills applied in a fast paced, multi-tasking environment, with strong detail-orientation.

• Proven creative problem-solving capabilities with strong follow up skills.

• Ability to learn quickly and work with minimal direction.

• Excellent oral and written communication skills.

• Ability to take initiative and work within ambiguous situations.

• Ability to deal with issues and subject matter in ways that requires considerable sensitivity, discretion and judgment.

• Self-motivator, driven and enthusiastic with a “can do” attitude to get the job done – flexible, resourceful and efficient.

EDUCATION REQUIRMENT

• An undergraduate degree is required.

ADDITIONAL DETAILS:

• Visa Sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

• American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue
visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.

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