Billing Coordinator

The Billing Coordinator at Anchin is primarily responsible for generating and distributing client invoices on a regular schedule, ensuring they are accurate and contain all necessary details. This role also involves coordinating with teams to resolve billing issues, maintaining client billing information in the system, and analyzing reports on billing activities to provide insights to management.

To qualify for the Billing Coordinator position at Anchin, candidates typically need an Associate degree in Accounting or Finance, along with at least 2 years of experience in billing or accounting roles. A strong understanding of billing principles, excellent communication skills, and proficiency in billing software like STAR PM are also advantageous.

The Billing Coordinator role at Anchin embraces a hybrid work environment, allowing for a blend of in-office and remote work. The atmosphere is supportive and team-oriented, fostering professional development, continuous learning, and a strong focus on customer service.

At Anchin, growth opportunities for a Billing Coordinator abound. The firm promotes an ownership mentality and encourages employees to take on new challenges. You might find pathways to advance into senior billing roles or transition into other areas of finance and accounting within the organization.

Anchin values excellent customer service, so when billing disputes arise, the Billing Coordinator will play a key role in addressing client concerns promptly. This involves communicating effectively to resolve issues and maintaining comprehensive billing records to ensure transparency.

Effective strategies for ensuring accurate billing include maintaining thorough records, double-checking invoices for any discrepancies before sending them, and leveraging billing software efficiently. Communicating with team members across departments about any changes that may affect billing also plays a crucial role.

When managing multiple invoices, it's vital to prioritize tasks based on deadlines and the complexity of each invoice. Utilizing calendar tools and setting reminders for each step, such as audit reviews and dispatch times, can help maintain organization and efficiency.

Discuss your familiarity with specific billing software, such as STAR PM. Highlight any unique functionalities that you’ve leveraged to enhance your efficiency, such as automated billing features, report generation, or integration with accounting systems.

Upon discovering a billing error, I immediately assess the situation to understand the extent of the mistake. I would inform the relevant team and the client if necessary while ensuring that corrections are made quickly. Clear documentation of the error and how it was resolved is crucial for transparency.

Effective cross-departmental communication is key in billing roles. I actively engage with team members to clarify any billing-related questions, sharing insights or issues with the necessary departments. This proactive approach helps maintain alignment on invoicing processes.

To ensure client satisfaction, I strive to maintain open, empathetic, and timely communication, addressing inquiries quickly. Building rapport with clients and always seeking to understand their needs goes a long way in resolving any billing questions.

In a previous role, I encountered a situation where multiple invoices were disputed by a key client due to a missing service breakdown. I took the initiative to gather all relevant documentation, consult my team, and present a clear explanation to the client, ultimately leading to a satisfactory resolution.

When analyzing billing reports, I focus on identifying trends, outstanding payments, and discrepancies. I utilize analytical tools within billing software and create summary reports to highlight key findings that inform management decisions and optimize our billing processes.

During peak billing periods, I prioritize tasks by creating a structured timeline that includes essential deadlines and batching similar tasks together. This technique allows me to streamline the process and ensure that all invoices are issued accurately and on time.

To stay updated on billing regulations, I regularly participate in professional development workshops, subscribe to relevant newsletters, and engage with industry networks. Continuous learning helps me ensure that all billing practices comply with current laws and regulations.