Angi is looking for a Senior Manager, Pro Support Strategy & Operations to shape the future of the Pro Support department. The ideal candidate will have end-to-end ownership of strategy and execution across various CX capabilities.
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Skills
Strong analytical skills
Project management
Customer-centric mindset
Collaboration and influencing skills
Responsibilities
Support strategic planning and execution through research and analysis
Develop and implement workforce management strategies
Collaborate with Product and Analytics to improve data availability
Own relationship with external BPO partner
Drive measurable results in critical areas of the business
Benefits
Competitive salary range
Year-end performance bonus & equity package
Full medical, dental, vision package
Flexible vacation policy
Pet discount plans & 401K retirement plan
Opportunity to work with motivated teammates on impactful challenges
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