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Program Director - Southeast

The program director will be responsible for creating and leading a consistent, excellent Apartment Life experience for coordinators and clients with Apartment Life (AL) in the Southeast Division. This leader will be passionate about the vision and mission of AL and combine this passion with skill to hire and lead teams and coordinators, champion program excellence, and ensure that our clients keenly understand and experience the value of Apartment Life programs. 


Important Details:
  • This position is full time, 30 hours per week, with the hopes to grow to 40 hours.
  • Must live in GA, FL, or AL.
  • Preference if based in Orlando, Tampa, Atlanta.
  • Bachelor’s Degree preferred.  
  • 2 to 5+ years of experience in outreach and/or ministry, leadership development, and client account management experience preferred. 


PROGRAM EXCELLENCE: Program excellence is core to the work of Apartment Life. Program directors manage fully integrated programs, understanding and working towards our mission and business outcomes.
  • Follow Apartment Life's program service steps.
  • Provide quality, timely training for new teams/coordinators during their first 120 days of service. 
  • Ensure coordinators are completing the services selected by the community, including hosting irresistible events, connecting with residents for welcome/renewal visits, providing acts of genuine care, and radical hospitality for those in their scope of service.
  • Ensure coordinators produce quality summaries and highlights for management and their support team. Review and analyze summaries. Provide coaching, solid direction and accountability for them to effectively meet community and Apartment Life goals.
  • Provide ongoing resources, support, and training to the coordinators to maximize impact.
  • Monitor and approve timely event budget program process.
  • Project the program backfill need 120 days prior to the coordinator's end-of-term agreement and actively work with them, a supporting church, and/or other recruiting avenues to ensure a backfill is available to transition into the program.


LEADERSHIP & DEVELOPMENT: Program directors prioritize a healthy connection with their teams/coordinators through leadership, development, and accountability.
  • Lead through example and demonstrate authenticity, passion, joy, and a personal commitment to excellence.
  • Conduct behavioral interviews to ensure that coordinators with the calling, character, and competency to provide excellent service are approved.
  • Purposefully keep the mission of Apartment Life in front of coordinators.
  • Effectively develop and creatively resource coordinators through monthly group meetings and individual one-on-one meetings.
  • Proactively engage in quarterly planning processes that include key calendar events, vision casting, celebrating, training/development, and leveraging support teams for coordinators.
  • Strategically view individual program results; coach towards excellence, impact, and reaching goals. Create and communicate development plans for underperformance; walk through conflict resolution, as necessary.
  • Ensure that coordinators are good stewards and fulfill all commitments/agreements (i.e. timely payment of financial commitments, completion of their 2-year commitment, etc.).
  • Receive and apply coordinator feedback in the program director's 360 process that indicates strength and growth as a leader in character, competence and culture.  


CLIENT RELATIONSHIP MANAGEMENT: Program directors view our clients strategically and maintain effective relationships with them.
  • Foster a relationship with property managers and regional managers. This includes timely meetings, personal communication, and effectively communicating the value of Apartment Life to clients. 
  • Create an effective relationship between the coordinator(s) and each client through meeting client expectations, effective personal communication, timely and excellent program reports, and conflict resolution, as needed.
  • Ensure that clients fulfill all commitments as outlined in their agreements (i.e. timely payment of monthly fee, completion of the 1-year term, etc.).
  • Proactively develop and communicate strategies with the coordinator(s) to ensure program excellence and provide immediate service recovery when problems arise. 
  • Work with the coordinator(s) to highlight the opportunities with church/outreach groups to see the value of Apartment Life, be engaging with the coordinator(s), help recruit more coordinators, and further foster a support team.


DIVISIONAL TEAM CULTURE: Program directors have the privilege of working on a team of divisional staff. Each staff member has core responsibilities that contribute to the success of the region. Program directors should have an understanding of how to work in a team atmosphere.
  • Embrace and model Apartment Life's core values; reinforce core values with coordinators. Foster an environment in which core values can be "lived out.”
  • View individual goals as part of the divisional goals and strategy for recruiting, growth, people impact, client relationships, and operations.
  • Work cooperatively with sales team members on recruiting and use connections with current clients to open doors for new opportunities.
  • Ensure administration is consistent and effective; provide timely communication and meet deadlines to promote overall divisional success.


SUCCESS FACTORS: One of our organizational principles is to define corporate, divisional, and individual goals to maintain a united focus on the vision and mission of Apartment Life and to ensure all employees have a clear picture of success for their region and specific position. The critical success factors for this role include:
  • Model Apartment Life's core values and adhere to best practice. 
  • Ensure collective performance of coordinators led by the program director which includes meeting divisional goals, and program success indicated by satisfied clients and coordinators serving to full tenure.


COMPETENCIES: The physical and mental competencies necessary to execute the requirements and be successful in this role are:
  • Communication skills (verbal/written/listening)
  • People management skills
  • Time-management/organization
  • Multiple account management
  • Conflict resolution
  • Professionalism
  • Tech/computer skills including typing


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Average salary estimate

$55000 / YEARLY (est.)
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$50000K
$60000K

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What You Should Know About Program Director - Southeast, Apartment Life

Joining Apartment Life as a Program Director for the Southeast Division is an exciting opportunity to make a real difference in the community! In this full-time role, you’ll create a welcoming and impactful Apartment Life experience for both coordinators and clients. If you’re enthusiastic about the mission of Apartment Life and have a knack for leading teams, then this position might be perfect for you. Located in vibrant areas like Orlando, Tampa, or Atlanta, you’ll be responsible for hiring and mentoring coordinators, ensuring they provide excellent service through engaging events and meaningful interactions with residents. Your leadership will foster a supportive environment where your team feels motivated and equipped to thrive. With a focus on training, relationship management with clients, and strategic planning, your role will directly contribute to our goals of community impact and program excellence. If you have a Bachelor’s Degree and 2 to 5+ years of relevant experience in outreach or leadership, we want to hear from you! Get ready to inspire, coach, and lead while promoting the core values that define Apartment Life!

Frequently Asked Questions (FAQs) for Program Director - Southeast Role at Apartment Life
What are the primary responsibilities of a Program Director at Apartment Life?

As a Program Director at Apartment Life, your primary responsibilities include leading and supporting coordinators to execute community programs, ensuring program excellence, maintaining relationships with clients, and overseeing the training and development of your team. You'll be dedicated to creating a consistent and positive Apartment Life experience that reflects the mission and values of the organization.

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What qualifications do I need to apply for the Program Director position at Apartment Life?

To apply for the Program Director role at Apartment Life, it's typically preferred that you hold a Bachelor’s Degree along with 2 to 5+ years of experience in outreach, leadership development, or client account management. Experience in fostering relationships and managing teams can significantly enhance your application.

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How does the Program Director contribute to client relationship management at Apartment Life?

In the Program Director role at Apartment Life, you’ll play a crucial part in client relationship management by fostering relationships with property managers and regional stakeholders. Your responsibilities will involve timely communication, effective service delivery, and navigating any conflicts to ensure client satisfaction and program success.

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What skills are essential for a Program Director working with Apartment Life?

Essential skills for a Program Director at Apartment Life include strong communication abilities, people management, time management, conflict resolution, and organizational skills. Additionally, being comfortable with technology and computer systems will empower you to execute the responsibilities effectively and enhance team collaboration.

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What does program excellence mean for a Program Director at Apartment Life?

Program excellence for a Program Director at Apartment Life means ensuring high-quality service delivery through effective training, ongoing support, and accountability for coordinators' performance. It involves creating engaging programs that resonate with community needs while meeting the organization's objectives.

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Common Interview Questions for Program Director - Southeast
How do you ensure program excellence when managing multiple coordinators?

To ensure program excellence across multiple coordinators, it’s important to establish clear communication channels, set measurable goals, and regularly review performance. I would utilize one-on-one meetings to provide personal feedback and group sessions to foster collaboration and share best practices. This multi-faceted approach ensures we meet community needs effectively while driving continuous improvement.

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Can you describe your leadership style and how it relates to the role of Program Director?

My leadership style is participative and supportive. I believe in leading by example and encouraging feedback from my team. By fostering an inclusive environment, I ensure all coordinators feel valued and motivated to deliver their best work, aligning with the mission of Apartment Life and cultivating a culture of excellence.

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What strategies would you use for effective client relationship management?

Effective client relationship management starts with building trust and understanding client needs. I would prioritize regular communication, actively seek feedback, and ensure transparency regarding program outcomes. By establishing a collaborative relationship, we can quickly address any concerns and maintain high levels of client satisfaction.

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How do you handle conflict within your team of coordinators?

Handling conflict within a team requires a proactive and empathetic approach. I would start by facilitating open discussions to understand each party's perspectives. Encouraging a culture of respect helps in resolving misunderstandings and finding effective solutions, ensuring that we can continue to work cohesively towards our goals.

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Why do you believe teamwork is essential in the role of a Program Director?

Teamwork is essential for a Program Director because achieving program excellence relies on collaboration and shared commitment. By working together, we can leverage diverse strengths, promote innovation, and enhance the impact of Apartment Life. When all team members are aligned with our mission, we create vibrant communities that benefit everyone involved.

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What methods would you use to monitor the performance of your coordinators?

To monitor the performance of my coordinators, I would implement both qualitative and quantitative metrics. Regular check-ins, feedback sessions, and performance reviews would provide insights into their work. Additionally, analyzing program reports and community feedback can inform coaching sessions and help identify areas for development.

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How do you prioritize tasks in a dynamic work environment as a Program Director?

Prioritizing tasks in a dynamic work environment involves assessing deadlines, community needs, and team capacity. I would employ organizational tools to track progress and maintain focus on high-impact activities. Regular team meetings can also help realign priorities and ensure everyone is on the same page regarding goals and timelines.

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What steps would you take to develop your coordinators effectively?

To develop my coordinators effectively, I would prioritize personalized development plans based on their strengths and areas for growth. Monthly group meetings coupled with individual coaching sessions would allow for skill-building, resource sharing, and celebrating successes, fostering a motivated and competent team.

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Can you provide an example of how you’ve contributed to improving a program in previous roles?

In my previous role, I identified gaps in coordinator training which hindered program execution. By developing a structured onboarding process with clear guidelines and ongoing support, we enhanced our coordinators' effectiveness and engagement, leading to increased client satisfaction and program success.

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How do you plan to embrace and model the core values of Apartment Life?

I plan to embrace and model Apartment Life's core values by living them out in my daily interactions and decision-making. I’ll foster a culture of authenticity, joy, and excellence by recognizing and rewarding team members who exemplify these values and by continuously communicating their importance in achieving our mission.

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We are the LIFE of the party! Apartment Life is a faith-based, non-profit organization that has been serving the apartment industry since 2000. We believe every individual is created for community and that we are called to love our neighbor as ou...

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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
February 12, 2025

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