Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Support Representative (afternoon/night shifts) image - Rise Careers
Job details

Support Representative (afternoon/night shifts)

Apify is a web scraping and browser automation platform. Thousands of developers from around the world build and run web scrapers using our cloud. Many developers later publish and sell their web scrapers on Apify Store. Solopreneurs, startups and Fortune 500 companies all use Apify to extract data from billions of web pages and automate millions of manual tasks every month.

To support this mission, Apify is looking for a Business Support Specialist to handle customer inquiries during evening hours (5 PM to 2 AM CET). You'll assist with subscription plans, billing, and platform features via chat and email, while joining our Czech-based team remotely or from our offices in Prague or Brno.

What you’ll be working on:

Our Support team processes customer questions and other internal notifications every day. Besides Apify Console, our main tools are Intercom for external tickets and Slack for internal notifications and discussions.

The conversations cover a wide range of topics, from business to technical. You’ll be covering those we consider business. For example:

  • Choosing the right subscription plan

  • Help with invoices and billing

  • Help to understand Apify features

  • Processing user compensation

When our AI bot processes the external conversations, it divides them into different priorities based on various criteria. Our team then holds different SLAs based on the priority levels. Our main goals concern customer experience. It’s namely the customer satisfaction and response timeliness. Apify’s customers can be both businesses and end-users, but we’re generally used to a B2C setup, with a larger volume of shorter engagements.

From internal notifications, we have a set of topics that are challenging to automate because they need human insight, but need to be processed in a timely manner. They typically are related to processing certain billing issues or preventing fraudsters from exploiting the platform.

We always provide only written support, either via chat or email. Our Support team doesn't provide phone support or on-site visits.

Besides providing support, we also get our feet wet with other projects. For example, we’re really into automation and simplification of processes, AI in Support, building knowledge in Help Center, and also expanding our technical insights.

As Apify grows, we’d like to expand to cover American timezones. At the same time, we’d like to keep our multicultural and multilingual but Czech-based culture. That’s why we’re looking for a night owl. The office time will typically be from 5 PM to 2 AM CET on workdays. You can do that from one of our offices in Prague, Brno, or fully remotely. We may occasionally want you to come sooner or to participate in one of our company events.

As we are expanding our support coverage, we may hold shifts for public holidays and also weekends for the most urgent conversations.

With your background, your journey will likely lead into becoming a support specialist on business conversations.

They say there are no perfect candidates, but you might be the one if you have:

  • 1–2 years of support experience, ideally in a software-as-a-service company

  • Interest in technology

  • Preferences to work in the afternoons/evenings (from 5 PM to 2 AM CET) with holiday/weekend standby duties

  • Passion for technology

  • Ability to explain complex information to customers clearly and concisely

  • Professional verbal and written communication skills in English

  • Strong customer orientation

By the end of the first 3 months, we expect you to:

  • Onboard into the Apify platform based on your technical level

  • Understand different types of Actors and what customers can do with Apify

  • Learn the Support processes

  • Get acquainted with Apify Console, Intercom, and Slack

  • Learn working with our staging environment to test out recommended approaches

  • Process your first 50 conversations in the first month and then slowly expand to full capacity

By the end of the first 6 months, we expect you to:

  • Start maintaining a great customer satisfaction in your conversations

  • Start participating in team duties

  • Stay up to date with newly released functionality

  • Learn our educational materials - inside and out

  • Collaborate on creating a work division structure that ensures the best distribution of time and effort

  • Contribute to Apify's Help Center and internal knowledge base

Why should you work at Apify?

  • Space, support, and autonomy for personal growth, with a direct impact on our success

  • Full-time position in Prague (Lucerna Palace), Brno (Titanium) or fully remote

  • Nobody counts holidays as long as the work gets done 💪

  • Stock options and profit sharing 💰

  • Free Multisport card

  • We welcome pets, kids, and bikes at the office

  • Epic team buildings and offsites 🚢 with biking, canoeing, and other adventures 🪂

  • Solid education and training budget, conference tickets, internal “Eat & Learn” sessions, and the possibility to work across teams

  • Generous hardware budget 💻

  • Free dinners every day when working from the office 🌮🥡

  • Unlimited supply of ☕ & 🍺 and snacks

  • Free entry to the wonderful Prague and Brno Zoo 🐘

  • Ping-pong, chess, PS5, lightsabers🏓

Average salary estimate

$45000 / YEARLY (est.)
min
max
$35000K
$55000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Posted 7 days ago

We're seeking a Customer Success Manager to elevate customer experiences and support the adoption of our innovative PencilPro platform at Jellyfish.

Posted 13 days ago

Become a vital part of CHI Memorial as a Dialysis Specialist RN, where your expertise in nursing will support high-quality patient care.

Photo of the Rise User
Posted 13 days ago

Join BuildOps as a Customer Success Manager, leading relationship management with key strategic accounts to enhance customer satisfaction and drive growth.

Photo of the Rise User
Posted 14 days ago

Seeking an organized and detail-oriented Inventory Coordinator to maintain inventory records and support customer service operations in Lyndhurst, Ohio.

Photo of the Rise User

Elevate your career at Wellmark as a Pharmacy Support Specialist, enhancing pharmacy operations with your expertise and organization.

Posted 8 days ago

Join Tavily as our first Customer Success Lead and help shape the future of our customer engagement strategy in the AI industry.

Photo of the Rise User
Posted 14 days ago

As a pivotal member of Cielo, the Vice President – Client Services will drive client success and operational excellence in remote talent acquisition.

Photo of the Rise User

GSS Lake Forest Home Care seeks a dedicated Medical Records Clerk to manage patient records in a remote or office role, enhancing healthcare delivery.

Photo of the Rise User
Posted 22 hours ago
Open Door Policy
Customer-Centric
Mission Driven
Rapid Growth
Reward & Recognition
Startup Mindset
Inclusive & Diverse
Empathetic
Casual Dress Code
Collaboration over Competition
Work/Life Harmony
Transparent & Candid

Lead and inspire PandaDoc’s Customer Support team to drive customer satisfaction and operational excellence in a rapidly growing SaaS environment.

Photo of the Rise User
Denver Botanic Gardens Hybrid Littleton, Colorado, United States
Posted 13 days ago

Contribute to memorable experiences at Denver Botanic Gardens as a Seasonal Events Assistant, providing vital support for successful events.

Photo of the Rise User

Step into a key leadership role at Allied Universal as a Security Shift Supervisor, where you'll oversee security operations and ensure the safety of personnel and property.

Photo of the Rise User
Google Hybrid Lake George, New York, United States
Posted 9 days ago
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Take Risks
Collaboration over Competition
Growth & Learning
Transparent & Candid
Customer-Centric
Social Impact Driven
Rapid Growth
Passion for Exploration
Dare to be Different
Reward & Recognition
Friends Outside of Work
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Bias Training
Employee Resource Groups
401K Matching
Paternity Leave
Maternity Leave
Some Meals Provided
Social Gatherings

Become a vital part of Google by driving customer success through the Google Marketing Platform as a Customer Success Manager.

Photo of the Rise User
Posted 12 hours ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

Become a Customer Care Professional at American Express, where your passion for exceptional customer service will directly impact client loyalty and satisfaction.

Apify Store includes a range of ready-made tools such as Booking Scraper (dtrungtin/booking-scraper), SEO Audit Tool (drobnikj/seo-audit-tool), or the Google Sheets Import & Export (lukaskrivka/google-sheets) tool. You can try all of these for fre...

23 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 21, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
L
Someone from OH, Englewood just viewed Manager - Talent Acquisition at Lumos
Photo of the Rise User
Someone from OH, Englewood just viewed Senior Director of HR at Consensus
Photo of the Rise User
Someone from OH, Greenfield just viewed Senior Frontend Engineer (React Native) at Cylinder Health
Photo of the Rise User
Someone from OH, Cincinnati just viewed Group Facilitator - Outpatient at Discovery Behavioral Health