Account Recovery Specialist

Date Range: September 16, 2024 – August 21, 2025Location: Rochester, NY 14623Pay Rate: $21.00 per hourSchedule: Hybrid - in-office work from Monday to Wednesday and remote work on Thursday and Friday. 11 am - 8 pmWe are looking for a Account Recovery Specialist to join our team in a hybrid role. You will be responsible for ensuring the accurate and timely resolution of bank returned items, while providing excellent customer service and reducing potential risks to the company.Key Responsibilities:Resolve product and service issues, process returns, and manage new and pending returned items.Educate clients on resolution processes and provide alternative service options.Meet daily call requirements and adhere to department policies.Collaborate with mentors to ensure accuracy in daily reports and client evaluations.Participate in continuous training to improve skills and stay updated on company policies.Qualifications:Minimum of 3 years of experience in Customer Service, Finance, Accounting, or Payroll.Experience in a call center or handling inbound calls is required.Proficiency in Microsoft Word, Excel, and Access is preferred.Experience in collections or banking is a plus.A Bachelor’s Degree in Business Administration is preferred.If you’re looking for a challenging and rewarding role in a supportive environment, apply today to join our team as a Hybrid Bank Operations Support Specialist!EEO/AA Employer/Vet/DisabledThe Know Your Rights poster is available here:https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdfThe pay transparency policy is available here:https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfFor temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf