Job details

Application Support Engineer

Are you ready to explore a world of possibilities?

Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll be supported and surrounded by other engineers as you learn new skills, advance your career, and see the impact of your efforts every day.

Pay and Benefits:

Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Retirement benefits
Paid Time Off and other leave of absence
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)

Why you'll love this job:

The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth domain expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions.

The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to advance and resolve technical support incidents.

Your Primary Responsibilities:

Analysis of Applications Systems in order to prevent incidents from reoccurring
Expand knowledge base of operating procedures/runbooks for supported applications
Collaborate within the team to resolve application alerts and advance as needed
Gather requested documentation in support of ongoing audits requests
Complete assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed
Ensure automation produces expected results within stated thresholds
Monitor Dashboard to provide better access to potential issues and future outages
Analyze proposed application design and provide feedback on potential gaps to business requirements
Complete renewals/service account password changes as scheduled, resolve production defects and handle minor enhancements as needed
Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; advances appropriately

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Talents Needed For Success:

Minimum of 4 years of relevant Production support experience
Bachelor's degree preferred or equivalent experience

Additional Qualifications:

Hands on experience in Unix, Oracle, PL/SQL, MySQL
Knowledge of SaaS based applications such as RSA Archer, NAVEX, Process Unity
AWS or Azure experience would be an added benefit
Service now and CA autosys scheduler knowledge
Oncall support with flexible work arrangement
Champions a culture where honesty and transparency are expected.
Knows the latest on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date.
Collaborates well within and across teams.
Communicates openly with team members and others.
Resolves disagreements between colleagues effectively, minimizing the impact on the wider team.

Who We Are:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

Learn more about Clearance and Settlement by clicking here .

Serves as a dedicated technology resource for advancing DTCC’s business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC’s mission to support the financial markets.