Job details

Application Support Engineer - Remote

Application Support Engineer

Remote

GP Strategies Corporation is a global workforce transformation provider of organizational and technical performance learning solutions. GP Strategies' solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting, and business improvement services customized to meet the specific needs of its clients. Clients include Fortune 500 companies, automotive, financial services, technology, aerospace & defense industries, and other commercial and government customers. Additional information can be found at gpstrategies.com.

Summary

The dynamic IT environment created by changing business needs and shifting technology capabilities requires continuous management of software solutions to protect and expand their value. The Application Support Engineer role is critical to addressing these emergent issues and demands for changes in software solutions that preserve the investment in and value generated by key corporate business systems. The Application Support Engineer role is focused on a proactive support model for critical corporate applications within the GP Strategies organization.

Training in specific technical areas is provided through team-base knowledge transfer and upskilling so that Application Support Engineers have the capabilities to affect positive outcomes for the health and stability of business systems they manage.

In addition, the Application Support Engineer’s close work with application developers can provide opportunities for advancement into more advanced areas of application administration and development.

Essential Duties/Responsibilities

Monitor

o Inspects performance, reliability, security and costs of various corporate applications and platforms

o Develops monitoring analytics to detect emerging application issues before they impact system users

o Raises critical issues to developers and ITS management

Troubleshooting

o Handle escalated Service Desk incidents to resolve user and application functional and performance issues

Support and advise

o Engage users, SMEs and Product Owners to improve adoption, effectiveness and knowledge

o Develop basic job aides and knowledge resources for application users

o Inform development teams on optimizations based on user feedback and lessons learned

Enhance and configure

o Handle application Service Requests that require administrative access

o Perform basic application enhancements to address time-sensitive business needs

Required Skills/Experience

Understanding of and facility with modern web-based business applications.

Ability to perform root-cause analysis on IT systems technical and user issues.

Excellent English skills (spoken and written)

Excellent organizational and communications ability; ability to present technical information to non-technical audiences

Ability to work independently and within a team setting

Comfortable working with senior executives and staff

Preferred skills/experience

Excellent English oral and written communication skills

Bachelors degree or equivalent

Specific Technologies

o Microsoft SharePoint Online

o Microsoft Power Platform

§ Power Apps (Model and Canvas)

§ Power Automate

§ Power BI

o Microsoft Dynamics

o Azure Paas and Iaas, specifically:

§ Azure storage accounts, included Data Lake

§ Azure Databricks

§ Azure Data Factory

§ Azure Function Apps

§ Azure Logic Apps

Diversity comes naturally to us at GP Strategies. With more than 4000 employees in over 30 countries, being diverse is second nature. Yet, it’s more than just about location, our style focuses on performance and revolves around respect, fairness and working collectively to achieve our goals. We support our people, no matter who they are, or where they are from because they have different perspectives and attitudes. That’s how ideas are born and enable us to work smarter.

GP Strategies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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