Customer Experience Specialist

A Customer Experience Specialist at Arc is responsible for demonstrating and selling electric water sport boats, planning demo tours, and connecting with customers across the US and Canada. This role involves fielding inquiries, building relationships with clients, and contributing to sales strategy by analyzing market data.

To apply for the Customer Experience Specialist role at Arc, candidates should have a background in water sports, at least three years of sales experience, competent boat handling skills, and strong communication abilities. Familiarity with CRM systems is also beneficial.

Yes, the Customer Experience Specialist at Arc will be expected to travel regularly around the US and Canada to promote electric water sport boats and connect with customers and partners.

Arc is an innovative company focused on electrifying the marine industry. We value ownership, empathy, humility, pragmatism, and inclusion. We believe in working collaboratively and fostering a supportive environment where diverse backgrounds and ideas are welcomed.

As a Customer Experience Specialist at Arc, you can expect a competitive salary between $85k and $115k, along with semi-annual bonuses linked to your impact, equity stake in the company, and nearly free health insurance covering 99% of costs.

At Arc, you can anticipate a fast-moving and dynamic work environment that encourages creativity, collaboration, and innovation. As a growing team focused on electric boating, you will be part of shaping the future of the marine industry.

Absolutely! Arc offers a variety of perks including daily lunches, plenty of snacks, boat rides, generous parental leave, and access to talented teammates who will challenge you to grow in your career.

In your answer, focus on your passion for customer service and how the opportunity to promote electric boating aligns with your personal values about environmental sustainability. Show your enthusiasm for the mission of Arc.

A great way to respond is to emphasize listening actively to the customer's concerns, empathizing with their situation, and working collaboratively to find a solution. Illustrating this with a past example can also strengthen your response.

Discuss various approaches such as networking at industry events, utilizing social media, and leveraging existing relationships. Highlight the importance of research and personalized outreach to engage potential customers effectively.

Mention how you’ve used customer, market, or sales data to inform strategies and decisions. Providing specifics on tools or methods you’ve employed will enhance your response.

Highlight your focus on clarity and active listening in all interactions. Mention using diverse channels of communication, like phone, chat, and face-to-face meetings, to connect with customers better.

Discuss the reliability, cost-effectiveness, and environmental advantages of electric boats. This is an opportunity to showcase your knowledge of the industry and align with Arc’s vision.

Provide an example where you maintained composure and made informed decisions despite challenges. This shows your ability to think on your feet, which is crucial for the dynamic environment at Arc.

Talk about following up with customers, providing ongoing support, and engaging with them through newsletters or updates. This demonstrates your commitment to customer satisfaction beyond the sale.

List any CRM systems or other tools you’ve used to track customer interactions and sales data. This shows your tech-savvy nature and readiness to utilize technology for better customer experiences.

Discuss how diverse perspectives can lead to a better understanding of customer needs and enhance problem-solving. This aligns with Arc’s values and showcases your awareness of the importance of inclusion.