Field Service Technician

As a Field Service Technician at Arc, you will be responsible for maintaining and servicing customer boats along with our fleet. This involves collaborating with engineering and production teams to implement improvements on boat designs and service processes. Your expertise will be crucial in assembling, troubleshooting, and disassembling all major boat systems, ensuring that our electric watercraft is always performing at its best.

To qualify for the Field Service Technician role at Arc, candidates should have proficiency in using mechanical and electric hand tools, along with significant experience in building and troubleshooting electromechanical systems. A solid understanding of interpreting engineering drawings and electrical schematics is also essential. Ideal applicants should be willing to travel and should possess excellent communication skills to foster positive relationships in the field.

Arc supports the professional development of Field Service Technicians through a collaborative work environment that encourages learning and growth. You will work alongside talented teammates who challenge you, and you'll have access to a wide range of business activities. Our transparent operations allow for input into various processes, facilitating a dynamic learning experience.

Field Service Technicians at Arc can expect significant travel, with estimates ranging from 50% to 75% during busy periods. This travel is essential for maintaining customer boats and performing field service, allowing you to connect with clients and ensure they have the best experience with our electric watercraft.

While not mandatory, bonus qualifications for the Field Service Technician position at Arc include having a high school diploma or GED, experience in a fast-paced manufacturing environment, and familiarity with welding or composite materials. Enthusiasm for boating and clean energy is highly regarded and can significantly enhance your application.

In answering this question, focus on specific projects where you maintained or repaired electromechanical systems. Detail the tools and processes you used, and emphasize any troubleshooting techniques that highlight your problem-solving skills.

When responding, provide a specific example of a challenging scenario you faced in the field. Highlight the steps you took to diagnose the issue and the ultimate solution, showing your adaptability and ability to remain calm under pressure.

Discuss your organizational skills and how you assess urgency when prioritizing tasks. You might mention tools or methods you utilize to manage your workload effectively while ensuring customer service standards are met.

Emphasize your interpersonal skills, such as active listening and clear communication. Give examples of how you have successfully built rapport with clients to foster long-term relationships and enhance their experience.

Showcase your technical proficiency by explaining your experience with reading and utilizing engineering drawings and electrical schematics. Provide examples of projects where this skill was crucial to your success.

When discussing your experience, highlight specific roles you've held, your responsibilities, and how you managed your time effectively. Discuss the importance of maintaining quality while working under pressure.

Reflect on your collaborative experiences, emphasizing communication and cooperation. Share instances where your contributions helped improve processes or resolve issues through teamwork.

Convey your passion for clean energy and how it aligns with your career goals. Discuss your enthusiasm for sustainable practices and how you believe the transition to electric vessels is beneficial for the environment.

Discuss specific tools and techniques you have used for diagnosing and troubleshooting various boat systems. Mention any software or equipment that aids in your technical assessments.

In your answer, illustrate your problem-solving skills by providing a hypothetical situation where you would encounter an obstacle, detailing the steps you would take to address it effectively.