The Head of Sales at Arch is responsible for directing all go-to-market activities including managing both enterprise and non-enterprise sales. This role involves refining Arch's sales playbook, coaching the sales team, and driving revenue growth through data-driven strategies. You'll work closely with the CEO to shape effective sales policies and nurture a successful sales culture centered on delivering value.

To succeed as the Head of Sales at Arch, candidates should have a proven track record of sales leadership in high-growth companies, preferably within the fintech sector. Experience in building sales processes and managing teams is essential, along with the ability to thrive in an entrepreneurial environment. Familiarity with the alternative investments space would be a distinct advantage.

At Arch, we believe in supporting our sales team through continuous training and comprehensive resources. The Head of Sales will implement a sustainable and repeatable sales motion, ensuring that the team is well-equipped with the tools and support needed to exceed ambitious sales targets. Additionally, we promote a strong collaborative culture where team success is celebrated.

The work culture for the Head of Sales at Arch is vibrant and collaborative, with a strong emphasis on in-person teamwork. We believe that being onsite fosters connections and allows us to achieve remarkable results together. Our team values community and camaraderie, making work enjoyable and productive.

The Head of Sales at Arch will have exciting growth opportunities, as this role is pivotal in shaping our market presence and revenue streams. With our product-first approach and strong market fit, you will drive significant sales strategies leading to professional growth as we scale and expand our reach.

When developing a sales strategy, start by conducting thorough market research to understand your target audience and competition. At Arch, you would focus on refining our sales playbook by establishing clear goals, setting key performance indicators, and ensuring that the entire team is aligned with a collaborative approach to achieving objectives.

As Head of Sales, it’s crucial to prioritize metrics that reflect both team performance and client satisfaction. Track metrics such as conversion rates, average deal size, and churn rates, and analyze customer feedback. At Arch, the focus on data-driven decisions allows you to refine strategies and drive revenue growth effectively.

In managing a sales team, I emphasize the importance of mentorship and collaboration. At Arch, you would ensure that team members feel empowered by providing regular training, feedback, and recognizing achievements to foster a high-performing culture. Set clear expectations and maintain open lines of communication to boost morale and productivity.

Handling objections requires active listening and empathy. Understand the client's concerns and address them with factual responses that highlight the value of Arch's offerings. Turn objections into opportunities by showcasing how our solutions align closely with their goals and alleviate their challenges.

Certainly! One time, I identified a strategic alignment between my previous company's service offerings and a client's needs. I tailored a proposal that addressed their specific pain points and involved several follow-up meetings. Finally, by demonstrating genuine interest in their success and providing reassurance, we closed a substantial deal that resulted in long-term partnership.

To ensure a positive customer experience, I prioritize open communication and proactive support. At Arch, you would also involve the team in collecting feedback regularly to understand client needs better, facilitating an ongoing dialogue that helps in adapting our services for continued satisfaction.

Promoting a positive sales culture involves celebrating successes, encouraging teamwork, and providing opportunities for personal and professional development. At Arch, doing this would involve recognizing achievements in team meetings, fostering collaboration among team members, and investing in training resources that empower everyone.

Keeping a team motivated during tough times requires support and transparency. I would communicate openly about challenges and involve them in brainstorming solutions. Recognizing individual contributions and creating a supportive environment, like the close-knit atmosphere at Arch, enhances morale and encourages perseverance.

My experience in enterprise sales has involved building strategic relationships with key stakeholders and navigating complex organizational structures. At Arch, I would leverage this background to engage clients effectively and develop tailored solutions that meet their unique needs, ultimately driving revenue growth.

Evaluating the effectiveness of the sales process involves regular analysis of sales data, customer feedback, and performance metrics. At Arch, implementing regular review sessions would help identify areas for improvement, allowing the team to adapt strategies and processes for optimal results.