SVP, Casualty Claims

The SVP of Casualty Claims at Argo Group will oversee the entire Casualty sub-function of US Claims, which includes managing general liability and construction defect claims. This role is focused on strategizing and managing teams to deliver optimal claims services while also guiding direct reports and influencing senior leadership on matters of importance.

A successful candidate for the SVP of Casualty Claims at Argo Group must possess a J.D. from an accredited law school, a minimum of ten years of experience adjudicating claims, and at least five years of people management experience. Understanding property and casualty underwriting and having proven leadership skills are also critical for this role.

At Argo Group, we highly value professional development and offer continuous learning opportunities through programs like Argo Academy. The SVP of Casualty Claims will have access to resources for ongoing education, coaching, and mentoring to ensure they remain at the forefront of industry standards and practices.

A successful SVP of Casualty Claims at Argo Group should exhibit strong leadership and interpersonal skills, possess a growth mindset, and demonstrate a commitment to accountability and inclusion within their teams. Being an independent decision-maker with the ability to effectively mentor and develop others is also crucial for success in this position.

The workplace culture at Argo Group is vibrant and inclusive, emphasizing respect, collaboration, and accountability. The SVP of Casualty Claims will thrive in an environment that encourages diverse perspectives, celebrates achievements, fosters innovation, and is committed to the professional growth of all employees.

In answering this question, focus on providing specific examples of the types of casualty claims you've managed, detailing your approach to resolution, and emphasizing any innovative strategies you implemented to enhance claims processing.

Discuss your understanding of the importance of leadership in claims management, particularly in fostering engagement, accountability, and mentorship, which are essential for cultivating a high-performance team at Argo Group.

Explain your negotiation strategy, highlighting your ability to assess the situation critically, maintain professionalism, and aim for win-win solutions while protecting the interests of Argo Group.

Emphasize the importance of mentoring and training, as well as creating opportunities for team members to grow their skills and advance professionally, thereby enhancing overall department performance.

Provide an overview of your experience with claims reserving policies, including how you monitor compliance, adapt policies when needed, and communicate these expectations clearly to your team.

Share a specific example that showcases your problem-solving skills, resilience, and the steps you took to overcome the challenge, ensuring to reflect on the positive outcome and key learnings.

Discuss specific metrics that you consider crucial for measuring claims performance, explaining how they align with the strategic objectives of Argo Group and facilitate continual improvement.

Describe the strategies you would use to establish clear expectations regarding performance and accountability, and how you would encourage open communication and feedback to create a supportive environment.

Share any experiences you have with diversity and inclusion programs, emphasizing how they've positively impacted team dynamics, customer interactions, or overall organizational culture.

Convey your passion for the specialty insurance industry, aligning your career goals with the values and culture of Argo Group, and demonstrating your enthusiasm for driving success within the organization.