VP, Programs

The VP, Programs at Argo Group is responsible for overseeing third party claim administrators, managing the Claims Account Managers, and ensuring superior claims results. This role also involves negotiating contracts with external vendors and monitoring their compliance with Claims Administration Agreements. Additionally, the VP will establish effective claims management practices to improve service delivery and financial outcomes.

Candidates for the VP, Programs position at Argo Group should possess a Bachelor’s Degree and have a minimum of 10 years of claims experience, with at least 3 years in a leadership role. Experience managing specialty programs, strong communication skills, and a deep understanding of insurance and claims settlement principles are crucial for success in this role.

The VP, Programs significantly impacts Argo Group's operations by optimizing the claims process and ensuring client satisfaction. This role directly influences the effectiveness of claims management, making a positive difference in the overall profitability of both Argo Group and its clients through strategic oversight and continuous improvement of claims operations.

Argo Group promotes a vibrant workplace culture characterized by respect, equality, and inclusion. As a VP, Programs, you’ll find an environment that supports collaboration and innovation, offering flexible workplace policies. Employees are encouraged to bring their whole selves to work, fostering a community that embraces diversity and creativity.

The VP, Programs at Argo Group can expect a collaborative team dynamic. The organization values a flat structure, allowing for direct interaction with senior management. The claims team works closely together to resolve issues efficiently, encouraging open communication and idea sharing to drive optimal outcomes.

In answering this question, highlight specific instances where you oversaw TPAs, discussing how you ensured compliance with agreements and improved their performance. Emphasize any successful partnerships you fostered and the impact these had on claims results.

Discuss your approach to establishing benchmarks for quality assurance, regular audits, and ongoing training for your team. Provide examples of how these strategies have led to improved outcomes and customer satisfaction.

Explain your methods for fostering clear and open lines of communication. Mention tools or practices you have implemented to ensure all parties are aligned and informed, enhancing collaboration and minimizing misunderstandings.

Share your philosophy on mentorship, how you identify the strengths and weaknesses of team members, and the ways you support their professional growth, including any specific programs you have initiated or participated in.

Outline your conflict resolution skills, providing examples of past disputes you've successfully navigated. Discuss your emphasis on negotiation and a solution-oriented approach to resolve issues while maintaining professional relationships.

Describe the analytical tools or software you utilize to assess claims performance data, and outline your approach to using this data to inform decision-making and improve processes within your department.

Highlight your understanding of aligning the goals of Argo Group with the requirements of clients. Discuss the importance of a client-centric approach and how you implement strategies to ensure both aspects are met effectively.

Share a detailed account of a significant change you led, the steps you took to implement it, and the reasons behind it. Focus on the challenges you faced, how you overcame them, and the positive results that followed.

Discuss your views on the integration of technology in claims management. Talk about specific tools you have used or proposed to streamline processes and enhance accuracy, efficiency, and customer service.

Explain the specific KPIs you believe are important for Claims Account Managers. Focus on metrics that measure both qualitative and quantitative performance, ensuring they align with organizational goals and client satisfaction.