Help Desk Technician 1

About ARSIEM Corporation

At ARSIEM Corporation we are committed to fostering a proven and trusted partnership with our government clients.  We provide support to multiple agencies across the United States Government.  ARSIEM has an experienced workforce of qualified professionals committed to providing the best possible support.

As demand increases, ARSIEM continues to provide reliable and cutting-edge technical solutions at the best value to our clients.  That means a career packed with opportunities to grow and the ability to have an impact on every client you work with. 

ARSIEM is looking for a Help Desk Technician 1. This position will support one of our Government clients in NAS Point Mugu, CA.

• 1-2 years of experience in a deskside or technical support role with an interest in growing technical expertise
• Strong problem-solving skills and the ability to provide hands-on support under pressure
• Proficient in troubleshooting hardware issues (desktops, laptops, printers, peripherals) and software problems
• Good verbal and written communication skills, with a strong focus on delivering excellent customer service
• Familiarity with IT service management tools and remote support technologies
• Experience working in a team environment, with a willingness to learn and adapt

• Provide on-site technical support to end users in a large enterprise environment
• Resolve hardware and software issues directly at the user’s workstation and ensure timely solutions to IT incidents and service requests
• Manage face-to-face interactions, documenting all activities in the IT ticketing system
• Troubleshoot desktop computers, laptops, peripherals, and software
• Assist with user account management and imaging devices and collaborate with other IT teams for escalations
• Support end-user training, contributing to continuous improvement while meeting federal contract objectives
• Provide on-site technical support, addressing hardware and software issues at user workstations
• Troubleshoot desktop/laptop hardware, operating systems (Windows, macOS), and applications (Microsoft Office, collaboration tools)
• Assist with the installation, configuration, and maintenance of IT equipment (monitors, printers, peripherals)
• Perform imaging of devices, including desktops and laptops, ensuring proper configuration and deployment
• Document and track incidents and requests in the ticketing system, ensuring accurate and timely updates
• Assist users with account setups, password resets, and access management, adhering to security protocols
• Collaborate with IT teams and escalate complex issues as needed for timely resolution
• Participate in training and knowledge-sharing sessions to stay current on technologies and improve support skills
• Maintain accurate records of hardware inventory, ensuring proper asset management
• Assist with IT setup and orientation for new employees, ensuring they are properly equipped and onboarded
• Ensure service delivery adheres to established service level agreements (SLAs) and performance metrics

Clearance Requirement: This position requires an active DoD SECRET clearance with eligibility for additional access. You must be a US Citizen for consideration.

Candidate Referral: Do you know someone who would be GREAT at this role? If you do, ARSIEM has a way for you to earn a bonus through our referral program for persons presenting NEW (not in our resume database) candidates who are successfully placed on one of our projects. The bonus for this position is $3,500,  and the referrer is eligible to receive the sum for any applicant we place within 12 months of referral. The bonus is paid after the referred employee reaches 6 months of employment.

ARSIEM is proud to be an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.