Customer Service

Are you looking for a company that is hiring immediately? We’re now hiring immediately for our Customer Service Specialist job in Roanoke, TX.What We Offer• Direct deposit & debit card payment options• Health, vision, dental, life, and disability insuranceCustomer Service Specialist Tasks & Duties (What You'll Do)• Think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional / positive voice and manner• Up-sell and cross-sell• Able to generate sales leads from calls• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems• Memorize, recall, or research answers quickly• Assess customers’ needs and provide the correct solution• Learn and follow all customer service procedures and policies• Meet and go above personal and team targets, goals, and quotas• Aim for customer resolution and return• Record, organize and file customer interactions and profile/account changes• Address returns, refunds, and shipping tracking numbersCustomer Service Specialist Shift Info• Day Shift, 8:00 am to 5:00 pm• Monday - FridayCustomer Service Specialist Qualifications (Requirements / Skills)• Previous experience in customer support, client services, sales, or a related field• Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts• 2-5 yrs specialized training and knowledge in HVAC industry• Excellent time management and prioritization skills• Ability to answer the phone, listen actively, relay information, and type basic information simultaneously• Customer-focused for positive customer experience and resolution• Customer Service Specialist experience preferred• Able to pass a background check• Able to work in the US.Apply today, Customer Service Specialist - Hiring Immediately essential jobs near Roanoke, TX - typically fill quickly!About Ascend StaffingAscend Staffing has been connecting great people with real opportunities for over 50 years. We are always looking for great people. If you’re ready to earn more, get real benefits, and achieve your goals, you’ve come to the right place.• We do what we say we will do.• We are direct and transparent.• We find real opportunities with great employers.Want to contact us?Ascend Staffing Fort Worth901 N Sylvania Ave Suite 110, Fort Worth, TX 76111Call: 817-332-1985Text: 682-432-1713Website: https://www.ascendstaffing.com/fort-worth/#138179@IN3047@ZR3047@TAL3047Company DescriptionA True Partner in Your Success:Ascend staffing has been connecting great people with great opportunities for over 50 years. Many of our talented workers stay with us for years because they like what they get from Ascend.What We Offer:Weekly PayDirect Deposit and Debit Card Payment OptionsMedical, Dental, and Vision CoverageLife and Short-term Disability InsuranceOur Purpose Statement:Our purpose is to partner with employees, clients, and the community to create opportunities for growth and mutual success.The Ascend Difference:We do what we say we will do.We are direct and transparent.We find real opportunities with great employers.We support our talent every step of the way.We make a difference in people’s lives.How We Help You:Our recruiters aren’t just about filling jobs. They are about helping you achieve your goals. We put thousands of people to work every year in temporary, temporary-to-hire and direct hire placements.We are always looking for great people. Apply today!