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Restaurant Assistant Manager - Winter 24-25 - job 1 of 2

Company Description

With roots dating back to 1946 and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Snowmass, Aspen Mountain, Aspen Highlands, and Buttermilk—creating premium, sustainable, and transformative experiences in recreation, culture, and nature. In addition, the company runs the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts and more than 410 trails. Aspen One is the parent company of Aspen Skiing Company, Aspen Hospitality and ASPENX and leverages its influence across all of its business units to advance climate action, community engagement and racial justice. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Twitter, Instagram or Facebook.

Job Description

Summary
The duties of the Assistant Restaurant Manager are to assist the Restaurant Manager in the daily operation of the assigned restaurant and to act as the Restaurant Manager as needed.

Job Posting Deadline Applications for this position will be accepted until January 30th, for the 2024-2025 Winter Season.

Essential Job Functions
•    Assist in interviewing, selection, training and retention of employees
•    Responsible for managing, coaching, correcting employees, maintaining a positive atmosphere & upholding standards
•    Responsible for the financial success of the operation
•    Responsible for ordering, receiving, delivery and rotation of non-food items
•    Produce weekly schedules according to budget and forecasted numbers
•    Ensure that the Restaurant Manager is aware of guest comments and concerns
•    Ensure that all daily opening procedures are followed
•    Ensure consistency of product/service using training guides
•    Maintain and promote proper food safety and handling protocol
•    Maintain a safe & clean work environment
•    Complete and assign daily preparation lists
•    Assist restaurant employees in the service areas and dining room as required
•    Assist with daily closing and cleaning procedures
•    Oversee end of day reconciliation of banks and cash drawers
•    Assist with receiving product and ensure proper storage
•    Complete and submit an accurate monthly inventory
•    Act as a coach to address any performance issues and document the same
•    Assist as requested with inventory, purchase orders, payroll & associated paperwork
•    Other duties as assigned

Qualifications

•    Hospitality management or related degree preferred
•    1 year of management experience in a Food Service environment required
•    Prior guest service experience is required
•    People management and cash handling experience is an advantage
•    Ability to communicate and follow oral or written directions in English is required, bi-lingual in English / Spanish an advantage
•    Competent with computer programs such as Microsoft Office
•    TIPS Certification preferred
•    Current Valid Driver License

Additional Information

Supervision Given and Received
Supervision Given:
Exercises direct supervision over FOH restaurant staff. Responsibilities include, but are not limited to, frequent and detailed review of work, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Supervision Received: Works under minimal supervision of the Restaurant Manager. Receives guidance in terms of broad goals and overall objectives and is responsible for establishing the methods to attain them.

Work Environment and Physical Demands
•    Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
•    Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
•    Must be able to continually lift, push or pull up to 50 lbs. individually or with assistance​​​​​​
•    This position, in certain locations, will require an employee to ski or snowboard

Job Benefits
This position is classified as a seasonal full-time position eligible for the following benefits: 
Enrollment dates differ across the various programs.
•    Paid Time Off Programs
•    Paid Leave Programs
•    Employee Ski Pass
•    Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

 

 

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster

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CEO of Aspen Skiing Company
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Average salary estimate

$50000 / YEARLY (est.)
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$40000K
$60000K

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What You Should Know About Restaurant Assistant Manager - Winter 24-25, Aspen Skiing Company

As the Restaurant Assistant Manager at Aspen Snowmass for the Winter 2024-2025 season, you'll play a crucial role in creating an unforgettable dining experience amid the beautiful mountains of Colorado. In a fast-paced environment where guests come to relax and enjoy, your primary responsibility will be to assist the Restaurant Manager in overseeing daily operations and ensuring everything runs smoothly. This means you'll be hands-on, involved in interviewing and training staff, managing employee performance, and maintaining a positive atmosphere for everyone. Your attention to detail will shine as you handle financial management, product ordering, and inventory. Being part of Aspen Snowmass means upholding the company’s reputable standards while ensuring food safety and a clean work environment. Every day will bring its unique challenges and rewards as you provide excellent service and support your team. Your experience in hospitality management or related fields will be invaluable when communicating with your team and addressing guest concerns. Plus, the scenic surroundings will make your work experience even more enjoyable. If you are a motivated leader with a passion for hospitality and outdoor adventure, this is the perfect opportunity for you to shine at Aspen Skiing Company. Join us in making each dining experience a memorable one this winter season!

Frequently Asked Questions (FAQs) for Restaurant Assistant Manager - Winter 24-25 Role at Aspen Skiing Company
What are the responsibilities of a Restaurant Assistant Manager at Aspen Snowmass?

The Restaurant Assistant Manager at Aspen Snowmass is responsible for assisting in the daily operations of the restaurant, which includes managing staff, maintaining service standards, overseeing financial success, and ensuring guest satisfaction. You'll support employee training, handle product ordering, and prepare weekly schedules, all while ensuring that safety protocols are followed. This role is essential to creating a welcoming atmosphere and effective team.

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What qualifications are needed for the Restaurant Assistant Manager position at Aspen Snowmass?

To be considered for the Restaurant Assistant Manager role at Aspen Snowmass, candidates should preferably hold a degree in hospitality management or a related field. A minimum of one year of management experience in food service is required, along with prior guest service expertise. Communication skills are vital, and while being bilingual in English and Spanish is advantageous, it is not mandatory. Applicants should also demonstrate competency in managing cash and using computer programs like Microsoft Office.

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How does the Restaurant Assistant Manager contribute to the financial success at Aspen Snowmass?

The Assistant Restaurant Manager contributes significantly to the financial success of the restaurant by overseeing budgeting, ordering, and employee performance. By producing weekly schedules in line with forecasted numbers, managing inventory effectively, and ensuring high-quality service, you directly impact the restaurant's profitability. Monitoring costs and implementing corrective actions when necessary plays a crucial role in maintaining financial health.

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What is the work environment like for a Restaurant Assistant Manager at Aspen Snowmass?

Work as a Restaurant Assistant Manager at Aspen Snowmass involves a lively, team-oriented environment where you'll often be on your feet. Depending on the season, you may also experience wet, humid, and fast-paced conditions. The role demands the ability to lift heavy items and navigate uneven surfaces. Emphasizing safety and cleanliness, you'll ensure both guests and employees enjoy a comfortable environment in the heart of the mountain resort.

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Are there any special benefits for the Restaurant Assistant Manager position at Aspen Snowmass?

Yes! The Restaurant Assistant Manager position at Aspen Snowmass offers several benefits, including paid time off, employee ski passes, and access to various company perks. This seasonal full-time role allows you to enjoy the stunning scenery while contributing to an exceptional guest experience, making it an exciting opportunity to work in a dynamic environment.

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Common Interview Questions for Restaurant Assistant Manager - Winter 24-25
Can you describe your experience in managing restaurant staff?

In responding to this question, highlight your past experiences in staff management, focusing on your strategies for training and motivating employees. Showcase instances where you managed performance issues or crafted schedules that optimized staffing for service demands, keeping in mind the need for a positive work atmosphere.

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How do you handle guest complaints in a busy restaurant environment?

When tackling this question, share your approach to handling guest complaints calmly and effectively. Discuss methods like active listening, empathizing with the guest, and providing quick solutions while ensuring your team remains focused on their tasks. Your goal should be to turn a negative experience into a positive one.

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What strategies do you use for maintaining food safety standards?

In your answer, emphasize your commitment to food safety protocols, detailing your methods for training staff, conducting regular inspections, and adhering to safety regulations. Illustrate how fostering a culture of accountability among staff can lead to an overall safe dining environment.

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Can you give an example of how you have contributed to the financial success of a restaurant?

Be prepared to share a specific example where your actions directly impacted a restaurant's financial results. Discuss how you optimized costs, contributed to product ordering, or trained staff to sell effectively. Making financial contributions clear will paint you as an asset for Aspen Snowmass.

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How do you ensure consistency of product and service in the restaurant?

Addressing this question requires a discussion of training programs and regular evaluations. Share how you maintain standards using training guides, conduct periodic check-ins, and gather feedback from both guests and staff. Consistency is key in providing great service and dining experiences.

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What do you find most challenging about being a Restaurant Assistant Manager?

Here, it's important to demonstrate self-awareness. Identify a challenge such as employee retention or managing busy shifts, followed by discussing strategies you've used to overcome these challenges. This shows your problem-solving skills and ability to adapt in a dynamic environment.

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How do you motivate your team during peak service times?

Your answer should focus on fostering a supportive environment. Share techniques like positive reinforcement, setting achievable goals, and team-building exercises that promote camaraderie. Highlight personal experiences where your encouragement led to enhanced performance.

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How do you manage your time during busy service hours?

An effective response will detail your time management skills and prioritization techniques. Discuss how to focus on pressing tasks while delegating others to team members. Give examples of how being organized has helped you avoid stressful situations and maintain service quality.

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What role does communication play in your position as a Restaurant Assistant Manager?

Emphasize the importance of clear communication in your daily activities. Discuss how you keep staff informed, relay guest feedback to the team, and communicate with the Restaurant Manager to ensure alignment in goals and priorities, leading to the smooth operation of the restaurant.

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Why do you want to work at Aspen Snowmass?

In answering this question, express your passion for the hospitality industry, the appeal of working in a renowned resort environment, and your desire to contribute to the team's success. Highlighting your alignment with the company values and mission will reinforce your commitment to being a part of Aspen Snowmass.

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Aspen is one of the world’s premiere destinations for inspiration and transformation at the intersection of recreation, nature, and culture. Aspen Skiing Company (“ASC”) was founded 75 years ago following World War Two in a moment of vision and re...

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Full-time, on-site
DATE POSTED
January 3, 2025

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