Guest Services Representative (Parking Attendant) - Winter 24-25

As a Guest Services Representative (Parking Attendant) at Aspen Skiing Company, your main duties include greeting guests with a warm smile, answering inquiries about the resort and surrounding area, maintaining a clean and safe work environment, assisting with the upkeep of outdoor areas, and ensuring proper entry and exit for guests. You will also be responsible for performing daily parking lot counts, managing ski/snowboard equipment, and resolving guest complaints in a timely manner.

To apply for the Guest Services Representative position at Aspen Skiing Company, a high school diploma or equivalent is preferred. Candidates should have basic computer skills, familiarity with the guest service or ski resort industry, excellent verbal communication skills, and the ability to work flexible hours including weekends and holidays.

The work environment as a Guest Services Representative (Parking Attendant) at Aspen Skiing Company is dynamic and often fast-paced. You can expect to work outdoors in varying weather conditions, including snow and wet environments. Physical demands include the ability to stand for long periods, lifting up to 50 lbs, and navigating slippery and uneven surfaces while ensuring guest safety.

Aspen Skiing Company offers various benefits to seasonal Guest Services Representatives, including Paid Time Off Programs, Paid Leave Programs, and an Employee Ski Pass that allows you to hit the slopes during your time off. Additionally, you will be part of an inclusive workplace dedicated to sustainability and community engagement.

Applications for the Guest Services Representative (Parking Attendant) position at Aspen Skiing Company will be accepted until January 20th, 2025. Be sure to submit your application before the deadline to secure your chance at this exciting seasonal opportunity!

When faced with a difficult guest complaint, it's important to remain calm and listen attentively to the guest's concerns. Acknowledge their feelings and assure them you are there to help. Provide clear solutions or alternatives, ensuring to keep the guest informed throughout the resolution process. You can showcase your excellent customer service skills by turning a negative experience into a positive one.

Key skills for a Guest Services Representative at Aspen Skiing Company include excellent verbal communication, a friendly attitude, problem-solving abilities, and a strong knowledge of the resort's offerings. Additionally, being adaptable and able to work under pressure will greatly benefit your ability to serve guests effectively during busy periods.

In your response, share a specific example that highlights your commitment to customer service. Explain the situation, the actions you took to exceed the guest's expectations, and the positive outcome. This demonstrates your willingness to go the extra mile and showcases your dedication to providing memorable experiences.

Staying organized in a busy role is crucial. Share your strategies for managing multiple responsibilities, such as prioritizing tasks, keeping a to-do list, or utilizing organizational tools. Explain how these methods help you maintain focus and meet your guests' needs efficiently.

Expressing your passion for outdoor recreation and the values of Aspen Skiing Company will resonate. Talk about your enthusiasm for their commitment to sustainability, community engagement, and the chance to be part of a well-respected brand in the ski industry. Show enthusiasm for contributing to an exceptional guest experience in such a beautiful setting.

Provide a brief overview of your previous roles in guest service, highlighting skills and experiences that are relevant to the Guest Services Representative position. Mention specific accomplishments that underscore your ability to enhance guest satisfaction and your familiarity with fast-paced environments.

To promote the unique features of Aspen, emphasize your knowledge of the resort's attractions, such as the diverse terrain across its four mountains, special events, dining options, and ski programs. Demonstrating your enthusiasm and knowledge will persuade guests to explore everything Aspen has to offer.

Discuss your collaborative approach to teamwork, focusing on clear communication, shared goals, and mutual support among team members. Provide an example of working together effectively with colleagues during busy times to ensure a seamless guest experience, highlighting problem-solving and flexibility.

In high-pressure situations, staying positive and focused is essential. Talk about your coping strategies, such as taking short breaks, practicing deep breathing, or keeping a positive mindset. Reinforcing the importance of teamwork and supporting colleagues can also create a more manageable environment during busy days.

Safety is paramount in the role of a Guest Services Representative as you are responsible for ensuring the well-being of guests and staff. Discuss the importance of being vigilant, following safety protocols, and conducting regular checks of work areas to prevent accidents. Highlight how this commitment contributes to a positive guest experience.