Wine Bar Manager - The Little Nell - Winter

Owned and operated by Aspen Hospitality, the Little Nell, Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Star hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. Coming in 2026, Aspen Hospitality will open its first Nell hotel outside of Aspen in New York City. Learn more at www.thelittlenell.com.  

Summary 
The Wine Bar Manager assists in generating business for the restaurant, connecting with guests, creating and maintaining relationships with regulars, manage reservations and reservation system. Drive service standards and conduct ongoing training with an emphasis on Wine. This is an hourly position. 

Job Posting Deadline
Applications for this position will be accepted until November 15, 2024 

Essential Job Functions
•    Works hand in hand with Bar Manager to oversee Wine Bar Service
•    Act as a liaison with the Maitre d’ of Element 47 guests (existing and potential) by establishing and maintaining relationships and contacts
•    Runs reservation books and sets up floor operations
•    Update, maintain guest notes, profiles, amuses, VIP amenities and databases in Open table
•    Maintain restaurant standards, procedures and policies
•    Communicate with the staff regularly, facilitating monthly all staff meetings
•    Seeks out staff’s opinion for improving operations
•    Conduct daily pre-service, ensuring staff is knowledgeable on all guests’ products (beer, wine, liquor, food)
•    Ensures standards of service are upheld at all times
•    Look for ways to continue to evolve the dining experience and raise the bar
•    Assist in overseeing the bar and cocktail beverage program development and training
•    Format and Update Menus
•    Create nightly pre-service notes
•    Communicate with kitchen concerning quality, presentation, timing and guest comments
•    Assist upkeep of physical facilities
•    Assist in maintaining high level of guest satisfaction, makes immediate corrective action
•    Contact guests regarding upcoming reservations and special menus in partnership with F&B reservations team
•    Assist in planning and executing special holidays and functions
•    Supervise wine bar staff including hosts, bartenders, servers and assisting and acting as each as needed or as guests demand
•   Closes wine bar nightly operations, reporting daily assist in scheduling staff, daily payroll
•    Ensures nightly side work is completed up to standard
•    Ensures staffs appearance and conduct are impeccable
•    Ensure on-going service, food, wine and spirit training occurs and tests are administered
•    Develop and discipline staff
•    Follow up on guest issues
•    Maintain daily log book
•    Review the Flash daily to understand budget and act based on trends
•    Ensure Infogenesys is updated properly
•    Constantly monitor labor based on volume and use the flash to monitor daily progress
•    Establish and monitor sales contest between service staff on a regular basis
•    Supervise the care of equipment, minimizing waste, breakage and misuse
•    Look for ways to drive covers and sales during all meal periods
•    Ensure Resy is constantly updated to maximize covers
•    Handles reservation requests, complete reservations properly in book, recommend alternate      seating times when busy, describe facilities and cuisine
•    Make side list duties, station charts for service staff
•    Handle guest comments, consistently updating guest profiles in Resy
•    Assists in the marketing of wine events, and holidays

•    College preferred or hotel/restaurant training
•    3 years Food & Beverage experience preferred with a background in wine.
•    Minimum of 6 years combination education/experience
•    Extensive restaurant service knowledge
•    Knowledge of food and cooking methods
•    Exceptional people skills
•    Strong organizational skills
•    Proficient with INFOGENESYS, RESY, AVERO
•    Above average computer skills with Microsoft Word, Excel, PowerPoint, and Outlook
•    Advanced written and Verbal Communication Skills
•    Energetic Public Speaker

Supervision Given and Received 
Given: Exercises direct supervision over Wine Bar staff. Responsibilities include, but are not limited to, frequent and detailed review of work, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Received: Works under direct supervision of Bar Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and Physical Demands 
•    Ability to be on your feet, kneel and bend for extended periods of time 
•    Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces
•    Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance 

Job Benefits 
This position is classified as a seasonal full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
•    Paid Time Off Programs
•    Paid Leave Programs
•    Employee Ski Pass
•    Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

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