Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we’re at the forefront of support operations technology.
We are looking for a second Sales Engineer to join our team and provide technical expertise and support to our sales team. The Sales Engineer will be a founding member of the team that will: help drive sales by handling technical questions and objections, developing demos and proof of concepts, building internal tooling and knowledge, and helping structure the future of the team itself. This position requires both technical and interpersonal skills to be effective.
Responsibilities:
Partner with Account Executives to understand prospects technical requirements, map needs to value provided by Assembled, and close new business opportunities with a technical focus
Handle technical evaluations, proof of concepts, demos, and question/objection handling
Stay up-to-date with the latest products, features, and services offered by Assembled
Assist with responses to RFPs, RFIs, and security questionnaires, ensuring timely and comprehensive submissions
Assess technical requirements and confirming prospect’s needs and our platform are a mutual fit
Develop deep technical expertise within targeted domains and verticals to better serve clients and anticipate market trends
Achieve quarterly and annual sales and revenue targets working with the sales team
Build and maintain demo environments and related tooling for the Sales team
Help build internal knowledge and trainings to enable Account Executives
Requirements:
3-5 years of experience in a Sales Engineer, Solutions Engineer or Solutions Architect role
Proficiency with SaaS technologies, cloud platforms and web services
Strong presentation and communication skills with the ability to explain complex topics simply
Ability to understand a prospect’s technical requirements and work through technical conflicts
Demonstrated ability to thrive in ambiguous environments, proactively identifying and capitalizing on new opportunities ("white space")
Excellent prioritization and time-management skills, capable of handling multiple tasks and deadlines effectively
Proven track record of achieving sales targets and supporting Account Executives in closing deals
Bonus points for:
Experience in fast-growing or startup environments
Ability to write scripts or knowledge of a coding language
Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
401(k) plan enrollment
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Are you ready to make an impact in the vibrant world of customer support technology? As a Sales Engineer at Assembled, you'll play an essential role in empowering companies like CashApp, Etsy, and Robinhood to provide top-notch support solutions. Your job will include partnering with our talented Account Executives to dive deep into prospects' technical requirements and demonstrate how our innovative SaaS solutions can meet their needs. As a pioneering member of our Sales Engineer team, expect to handle everything from technical evaluations and demos to creating a solid internal knowledge base that enhances our sales efforts. We pride ourselves on fostering a collaborative, multi-skilled environment where your technical acumen and people skills truly shine. With your 3-5 years of experience in a similar role, you’ll have the opportunity to steer the future of our team while exceeding quarterly and annual sales targets. Plus, stay in the know about all of Assembled’s cutting-edge products and services! Our generous benefits, a unique hybrid work model, and perks like catered lunches in our San Francisco and New York offices create a culture designed for your success and well-being. Join us and help shape the future of support operations technology. Together we can make exceptional customer service a reality for businesses everywhere!
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