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Sales Engineer

About Assembled

Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we’re at the forefront of support operations technology.

We are looking for a second Sales Engineer to join our team and provide technical expertise and support to our sales team. The Sales Engineer will be a founding member of the team that will: help drive sales by handling technical questions and objections, developing demos and proof of concepts, building internal tooling and knowledge, and helping structure the future of the team itself. This position requires both technical and interpersonal skills to be effective.

Responsibilities:

  • Partner with Account Executives to understand prospects technical requirements, map needs to value provided by Assembled, and close new business opportunities with a technical focus

  • Handle technical evaluations, proof of concepts, demos, and question/objection handling

  • Stay up-to-date with the latest products, features, and services offered by Assembled

  • Assist with responses to RFPs, RFIs, and security questionnaires, ensuring timely and comprehensive submissions

  • Assess technical requirements and confirming prospect’s needs and our platform are a mutual fit

  • Develop deep technical expertise within targeted domains and verticals to better serve clients and anticipate market trends

  • Achieve quarterly and annual sales and revenue targets working with the sales team

  • Build and maintain demo environments and related tooling for the Sales team

  • Help build internal knowledge and trainings to enable Account Executives

Requirements:

  • 3-5 years of experience in a Sales Engineer, Solutions Engineer or Solutions Architect role

  • Proficiency with SaaS technologies, cloud platforms and web services

  • Strong presentation and communication skills with the ability to explain complex topics simply

  • Ability to understand a prospect’s technical requirements and work through technical conflicts

  • Demonstrated ability to thrive in ambiguous environments, proactively identifying and capitalizing on new opportunities ("white space")

  • Excellent prioritization and time-management skills, capable of handling multiple tasks and deadlines effectively

  • Proven track record of achieving sales targets and supporting Account Executives in closing deals

Bonus points for:

  • Experience in fast-growing or startup environments

  • Ability to write scripts or knowledge of a coding language

Our U.S. benefits

  • Generous medical, dental, and vision benefits 

  • Paid company holidays, sick time, and unlimited time off

  • Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting

  • Paid parental leave 

  • Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices

  • 401(k) plan enrollment

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Average salary estimate

$80000 / YEARLY (est.)
min
max
$70000K
$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales Engineer, Assembled

Are you ready to make an impact in the vibrant world of customer support technology? As a Sales Engineer at Assembled, you'll play an essential role in empowering companies like CashApp, Etsy, and Robinhood to provide top-notch support solutions. Your job will include partnering with our talented Account Executives to dive deep into prospects' technical requirements and demonstrate how our innovative SaaS solutions can meet their needs. As a pioneering member of our Sales Engineer team, expect to handle everything from technical evaluations and demos to creating a solid internal knowledge base that enhances our sales efforts. We pride ourselves on fostering a collaborative, multi-skilled environment where your technical acumen and people skills truly shine. With your 3-5 years of experience in a similar role, you’ll have the opportunity to steer the future of our team while exceeding quarterly and annual sales targets. Plus, stay in the know about all of Assembled’s cutting-edge products and services! Our generous benefits, a unique hybrid work model, and perks like catered lunches in our San Francisco and New York offices create a culture designed for your success and well-being. Join us and help shape the future of support operations technology. Together we can make exceptional customer service a reality for businesses everywhere!

Frequently Asked Questions (FAQs) for Sales Engineer Role at Assembled
What does a Sales Engineer at Assembled need to do daily?

As a Sales Engineer at Assembled, your daily tasks will revolve around partnering with Account Executives to address prospects' technical needs. You'll be responsible for conducting technical demonstrations, handling objections, and developing proof of concepts. Additionally, you will stay updated on our latest offerings, assist with RFPs, and build demo environments to showcase our products effectively.

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What qualifications are required for the Sales Engineer position at Assembled?

To be successful in the Sales Engineer role at Assembled, candidates should have 3-5 years of experience in a similar position, such as a Sales Engineer or Solutions Architect. Proficiency with SaaS technologies, strong communication skills, and the ability to understand and resolve technical conflicts are vital. Moreover, a proven record of achieving sales targets speaks volumes about your fit for our team.

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How does the Sales Engineer role at Assembled support the sales team?

The Sales Engineer at Assembled is crucial in supporting the sales team's growth by addressing technical inquiries, creating engaging demos, and responding to security questionnaires. This collaboration helps ensure that prospects receive all the information they need to feel confident in choosing Assembled’s solutions, ultimately improving our sales outcomes.

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What kind of environment does Assembled offer for the Sales Engineer role?

Assembled offers a dynamic work environment, particularly advantageous for the Sales Engineer role. The company promotes collaboration among teams and innovation, valuing proactive individuals who can navigate ambiguous situations. The hybrid work model allows for flexibility, and the catered lunches in our San Francisco and New York offices create an enjoyable atmosphere centered around teamwork.

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What benefits can a Sales Engineer expect when working at Assembled?

As a Sales Engineer at Assembled, you'll enjoy comprehensive benefits, including generous medical, dental, and vision coverage, unlimited paid time off, and monthly credits for professional development and wellness. Additionally, the hybrid work model, paid parental leave, and an engaging office culture contribute to an enriching work experience.

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Common Interview Questions for Sales Engineer
Can you explain a time when you successfully handled a technical objection during a sales presentation?

When addressing this question, provide a specific example where you turned a challenging technical objection into a positive negotiation point. Highlight your thought process, how you assessed the situation, and the outcome, emphasizing your technical knowledge paired with strong communication skills.

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What strategies do you use to stay updated with the latest trends in SaaS technology?

In answering this, mention specific resources you rely on—such as industry blogs, webinars, or networking events. Also, express your commitment to continuous learning and how you've applied new knowledge in your past roles to better serve clients and drive sales.

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How do you prioritize multiple projects when working under tight deadlines?

Share a method you use for prioritization, such as the Eisenhower Matrix or another framework that works for you. Provide an example that illustrates your ability to juggle tasks while maintaining quality output, showcasing your time-management and organizational skills.

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Describe your process for developing a proof of concept tailored to a specific prospect.

Explain your analytical process in understanding a prospect's technical requirements first. Then provide insights into how you build a proof of concept that aligns with their needs, ensuring you highlight your technical expertise and ability to visualize solutions effectively.

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How do you adjust your communication style when working with technical and non-technical stakeholders?

Demonstrate your adaptability by outlining how you assess your audience before presenting information. For technical stakeholders, highlight your detailed presentations, whereas for non-technical groups, consider how you simplify complex ideas, ensuring clarity and understanding across the board.

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What tools have you used to support sales engineering efforts in the past?

Discuss specific tools and technologies you've used, such as Salesforce for CRM, software for demo environments, or scripting tools. Mention your experience with these tools and how they empowered your sales efforts, illustrating your practical knowledge and hands-on experience.

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How do you handle risk and uncertainty in sales engineering?

Focus on your ability to embrace uncertainty through a proactive mindset. Discuss your strategies for assessing risks, such as conducting thorough research beforehand, seeking input from stakeholders, and exploring multiple solutions or alternatives to mitigate potential issues.

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What role does teamwork play in the effectiveness of a Sales Engineer?

Emphasize the collaborative nature of sales engineering, conveying how teamwork with Account Executives and cross-functional teams enhances communication and client success. Provide examples illustrating the value of shared insights and collective problem-solving in achieving sales targets.

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Can you give an example of how you developed training material for sales teams?

Share a relevant example where you created training material to enhance the knowledge of the sales team. Discuss the content development process, how you gathered input from experts, and the positive impact this training had on the team’s performance and confidence in delivering solutions.

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What makes you the ideal candidate for the Sales Engineer position at Assembled?

When addressing this question, reflect on your specific skills in sales engineering, your ability to communicate complex ideas simply, and your background that aligns with Assembled’s mission. Include aspects of your experience that demonstrate your readiness to contribute positively to the team and culture.

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Full-time, hybrid
DATE POSTED
December 31, 2024

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