Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world—including Stripe, Etsy, and Robinhood—to schedule, forecast, and organize their support teams. We’ve raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more.
We are looking for a second Sales Engineer to join our team and provide technical expertise and support to our sales team. The Sales Engineer will be a founding member of the team that will: help drive sales by handling technical questions and objections, developing demos and proof of concepts, building internal tooling and knowledge, and helping structure the future of the team itself. This position requires both technical and interpersonal skills to be effective.
Responsibilities:
Partner with Account Executives to understand prospects technical requirements, map needs to value provided by Assembled, and close new business opportunities with a technical focus
Handle technical evaluations, proof of concepts, demos, and question/objection handling
Stay up-to-date with the latest products, features, and services offered by Assembled
Assist with responses to RFPs, RFIs, and security questionnaires, ensuring timely and comprehensive submissions
Assess technical requirements and confirming prospect’s needs and our platform are a mutual fit
Develop deep technical expertise within targeted domains and verticals to better serve clients and anticipate market trends
Achieve quarterly and annual sales and revenue targets working with the sales team
Build and maintain demo environments and related tooling for the Sales team
Help build internal knowledge and trainings to enable Account Executives
Requirements:
2-4 years of experience in a Sales Engineer, Solutions Engineer or Solutions Architect role
Proficiency with SaaS technologies, cloud platforms and web services
Strong presentation and communication skills with the ability to explain complex topics simply
Ability to understand a prospect’s technical requirements and work through technical conflicts
Demonstrated ability to thrive in ambiguous environments, proactively identifying and capitalizing on new opportunities ("white space")
Excellent prioritization and time-management skills, capable of handling multiple tasks and deadlines effectively
Proven track record of achieving sales targets and supporting Account Executives in closing deals
Bonus points for:
Experience in fast-growing or startup environments
Ability to write scripts or knowledge of a coding language
The estimated on target earnings for this role are $160,000-$200,000, with a base salary range of $128,000-$160,000. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, commuting and community-support agriculture (CSA)
Paid parental leave
Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
401(k) plan enrollment
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Assembled is on the hunt for a passionate Sales Engineer to join our dynamic team and help redefine how customer support teams operate. In this role, you'll partner closely with Account Executives to navigate technical requirements and illustrate how our innovative workforce management platform can transform support structures for companies like Stripe, Etsy, and Robinhood. Your keen technical expertise will be indispensable as you tackle evaluations, craft compelling demos, and respond to RFPs, ensuring that our solutions meet clients' needs seamlessly. Collaboration is key; you'll work hand-in-hand with internal teams to develop the necessary tools and knowledge that drive success. Expect to manage multiple projects while staying updated on the latest features we offer, all while achieving substantial sales targets. If you're ready to thrive in a supportive environment where your insights can have a real impact, join us at Assembled and play a pivotal role in shaping our sales strategy and future growth.
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