Sales Engineer

About Assembled

Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we’re at the forefront of support operations technology.

We are looking for a second Sales Engineer to join our team and provide technical expertise and support to our sales team. The Sales Engineer will be a founding member of the team that will: help drive sales by handling technical questions and objections, developing demos and proof of concepts, building internal tooling and knowledge, and helping structure the future of the team itself. This position requires both technical and interpersonal skills to be effective.

Responsibilities:

• Partner with Account Executives to understand prospects technical requirements, map needs to value provided by Assembled, and close new business opportunities with a technical focus

• Handle technical evaluations, proof of concepts, demos, and question/objection handling

• Stay up-to-date with the latest products, features, and services offered by Assembled

• Assist with responses to RFPs, RFIs, and security questionnaires, ensuring timely and comprehensive submissions

• Assess technical requirements and confirming prospect’s needs and our platform are a mutual fit

• Develop deep technical expertise within targeted domains and verticals to better serve clients and anticipate market trends

• Achieve quarterly and annual sales and revenue targets working with the sales team

• Build and maintain demo environments and related tooling for the Sales team

• Help build internal knowledge and trainings to enable Account Executives

Requirements:

• 3-5 years of experience in a Sales Engineer, Solutions Engineer or Solutions Architect role

• Proficiency with SaaS technologies, cloud platforms and web services

• Strong presentation and communication skills with the ability to explain complex topics simply

• Ability to understand a prospect’s technical requirements and work through technical conflicts

• Demonstrated ability to thrive in ambiguous environments, proactively identifying and capitalizing on new opportunities ("white space")

• Excellent prioritization and time-management skills, capable of handling multiple tasks and deadlines effectively

• Proven track record of achieving sales targets and supporting Account Executives in closing deals

Bonus points for:

• Experience in fast-growing or startup environments

• Ability to write scripts or knowledge of a coding language

Our U.S. benefits

• Generous medical, dental, and vision benefits 

• Paid company holidays, sick time, and unlimited time off

• Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting

• Paid parental leave 

• Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices

• 401(k) plan enrollment