Software Engineer (Experienced) - Planning & Staffing
About Us
Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world—including Stripe, Etsy, and Robinhood—to schedule, forecast, and organize their support teams. We’ve raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more.
We work in project-based units of work. We’re looking for a Software Engineer with senior level experience to take ownership over the technical direction of a project, provide a team with the technical leadership and mentorship, and take on key project initiatives.
What you’ll work on:
Predicting contact volume: Developing forecasting interfaces, data pipelines, and inference servers to predict support contact volume and determine the optimal number of support agents required for specific days and times.
Scheduling 1000s of support agents: Designing and implementing interfaces to collect and store team preferences and customer business constraints (e.g., labor laws), enabling the creation of optimal schedules for teams of thousands of support agents based on these forecasts and constraints (check out https://en.wikipedia.org/wiki/Nurse_scheduling_problem).
MLOps: Enhancing machine learning efficiency and operations to support rapid model deployment and iteration.
Responsibilities:
You’ll lead the technical architecture and implementation of new projects and features. You’ll help scope these projects and advise the design, product management, and leadership teams on the technical details of these projects.
You’ll provide technical mentorship to the rest of the engineering team and advise on topics such as systems design, engineering best practices, and managing technical debt.
You’ll participate in design and code reviews and be a go-to person to unblock technical challenges for your team.
You’ll serve as the subject matter expert for your team or project by providing guidance to internal partners and customers.
About you:
5+ years of experience in software engineering as an individual contributor in full-stack environment.
Experience with translatable languages: Extensive back-end engineering experience in statically typed languages like Go, Java, or Rust.
Familiarity with ML packages and software: Experience using Python libraries like pandas, SciPy, and seaborn for statistical or predictive work.
Background in ML or algorithmic teams: Previous experience working on a machine learning or algorithmic team.
Passion for performance: A strong commitment to advancing both statistical and runtime performance, ensuring reliable and efficient forecasting and scheduling.
Product sense: You have consistently worked with product and design team to take ambiguous problems and turn them into technical stories.
Technical leadership: You have the ability to make well thought through technical trade-offs and have led code reviews or design conversations in the past.
You have experience leading the team of engineers as a technical lead or a senior team member responsible for the technical direction of the project.
Mentorship: You’ve helped mentor and coach other engineers who have then shown concerted, dedicated improvement in their abilities.
The estimated base salary range for this role is $125,000 - $220,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
Our U.S. benefits
Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, commuting and community-support agriculture (CSA)
Paid parental leave
Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
401(k) plan enrollment
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Are you ready to take a leap into an exciting role as a Software Engineer (Experienced) - Planning & Staffing at Assembled? Here, we're on a mission to revolutionize customer support teams worldwide, and we need a senior engineer like you to join our talented crew! Picture yourself leading technical projects and mentoring fellow engineers while developing cutting-edge solutions that help companies like Stripe and Etsy manage their customer support efficiently. Your focus will be on predicting contact volume, scheduling thousands of support agents, and enhancing our machine learning operations. From creating user-friendly interfaces for forecasting to advising the leadership team on technical challenges, your influence will be felt throughout the company. You'll work in an innovative environment with a dynamic group of professionals who have honed their skills at top-tier firms like Google and Twitter. We’re looking for a passionate individual with over 5 years of experience in software engineering and a knack for back-end development in languages like Go, Java, or Rust. If you're excited about driving technical direction, mentoring talent, and tackling the complexities of workforce management, then Assembled is the perfect place for you. Embrace this opportunity to make an impact in the field of customer support while enjoying competitive benefits and a collaborative work culture. Let’s transform the way companies engage with their customers together!
By
Assembled
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
