Assistant Director of Teacher Experience

About City Teaching Alliance

Our mission is to improve educational and life outcomes of children in urban schools by preparing culturally responsive, effective career educators who accelerate student achievement and disrupt systems of racial and socioeconomic inequity. City Teaching Alliance accomplishes this by recruiting outstanding candidates, equipping them with state-of-the-art training, and linking their certification to their demonstration of effective teaching practices and skills. Our residents and teachers will provide the necessary proof points to make a national case for educator effectiveness and accountability. Learn more about City Teaching Alliance on our website: https://www.cityteachingalliance.org/

Overview

Reporting to the Managing Director of Teacher Experience, the Assistant Director of Teacher Experience plays a lead role in enhancing teachers’ program access & engagement by maintaining the “Portal,” a platform through which our teachers access key program information and complete required tasks. Through the lens of user-centered design, the Assistant Director of Teacher Experience will redevelop and maintain all teacher request & application systems (e.g. leave of absence requests, financial need grant requests). The Assistant Director of Teacher Experience ensures the consistent implementation of teacher-facing program policies across sites and the communication of all program policies through annual updates to relevant handbooks and orientation modules. The Assistant Director of Teacher Experience analyzes program and teacher data to identify trends and implement corrective action to increase teacher satisfaction and retention and ensure equitable program implementation.

Responsibilities

The primary responsibilities include, but are not limited to, the following:

Develop and Maintain the Portal

• Participate in the development phase of the Portal project; Ongoing operational responsibility for platform management.
• Lead a parallel project to establish cross-site list & timeline of teacher requirements; Annual curation of teacher requirements list
• Redevelop and maintain all nationally managed teacher request and application systems through a user-centered design lens (School transfer requests, LOA requests, financial grant requests, AmeriCorps enrollment)

Direct Teacher Policy Data Management

• Provide direct support to site staff and faculty ensure fidelity of policy implementation (e.g. program exits, appeals, LOAs, school transfers)
• Regularly audit teacher status data in the Asana trackers against Salesforce
• Manage the School Transfer Request and Leave of Absence Request processes for all City Teaching Alliance sites, with a focus on consistent, fair, and equitable implementation
• Develop and facilitate Site and National Team training sessions about policy/program compliance to ensure team members are education on current policies, guidance, and protocols
• Review & complete program accommodation requests program completer verifications, as requested
• In partnership with the Performance & Data Team, curate dashboards to provide real-time visibility into teacher trends: retention/attrition, Provisional Admission statuses, school transfers, LOAs, teaching practice performance, AmeriCorps enrollment, financial grants, etc.
• Analyze data for trends; Recommend mid-stream and annual improvements

Communicate Cohort Policies & Program Requirements

• Liaise with IHE to ensure accuracy of IHE student policies in City Teaching Alliance communications and materials for teachers (Info Center, etc.)
• In partnership with Marketing & Communications Team, curate new resident program & onboarding materials (Info Center, pre-summer orientation); Monitor and track the completion of pre-summer required tasks
• Curate program materials for school partners; Revise annually (Handbooks, MOU/LOI templates)

Measures of Success:

• Ensure that 100% of teacher exit or LOA action steps are resolved within 30 days
• Moderate data dashboards to ensure site staff usage rate of 80%
• Reach Portal platform program teacher usage rate of 80% within the first year
• Build and maintain an AmeriCorps task management flow in the Portal, resulting in enrollment rates of at least 90% for rising second- and third-year program teachers.
• Ensure that 100% of incoming Residents complete orientation and required entry documents prior to their program start date.

Target Start Date: September 2023

Location: Remote with a strong preference for Baltimore, Dallas, Philadelphia, or Washington DC

Compensation: $76,738 - $82,960 & is subject to a geographic differential which could increase or decrease it by 4% or 8% depending on city of residence. We are an anti-racist organization that prioritizes equity so we do not negotiate salaries.

Qualifications

• Bachelor’s degree
• 2+ years of experience in Salesforce administration, program management, education policy, or a related field
• Excellent communication and interpersonal skills
• Process-oriented and highly organized
• Ability to work independently and as part of a team
• Ability to manage multiple projects simultaneously
• Ability to build and maintain relationships in across a virtual team
• Experience with data analysis and visualization
• Experience with user-centered design
• Experience working with Salesforce, Experience Cloud, and Asana strongly preferred

City Teaching Alliance Values

WE SERVE CHILDREN.

Children are the center of our work. We rely on the communities we serve to guide and inform the decisions we make about our curriculum, program and practice.

WE ARE AN ANTI-RACIST ORGANIZATION.

We are committed to ongoing knowledge seeking, reflection, and action to deliberately oppose racism. We are an inclusive organization that values the diversity of people, backgrounds and perspectives. We are active allies who pursue justice in the communities in which we live and work.

WE ARE LIFE-LONG LEARNERS.

We are dedicated to continuous improvement, innovation and excellence. We strive to be on the forefront of what is best for teacher education and students based on research and practice.

WE VALUE EACH OTHER.

We value each other as whole people. We are servant leaders who foster a supportive working environment that is empathetic and caring, and values direct, constructive feedback.

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status or any other characteristic protected by law.