Assistant Director, Service & Housing Operations

Assist departmental leadership with student assignment processes for University Housing, while serving as a primary contact for inquiries regarding assignments. Reports to Director, Assignments and Occupancy Management.

Additional Basic Function – if applicable:

Examples of Duties:

Duties/essential functions may include, but not be limited to, the following:

Provide leadership for the mandatory housing commuter exemption process. Collaborate with Student Accessibility Services as needed for medical/ADA commuter exemption petitions, as well as administering the department's Americans with Disabilities Act (ADA) program requirements for student housing.

Direct department processes and training for room changes, check-in/checkout, room buyouts, contract releases, student/staff application creation and residence hall re-contraction efforts.

Supervise classified and unclassified employees in assignments and the department's area service desk operations; may supervise temporary employees as needed.

Lead department processes such as room changes, check-in/checkout, room buyouts, and contract releases.

Oversee departmental damage billing process and room condition reports.

Work with technology and development staff in the implementation of applications to improve functionality and efficiency of existing processes; assist with software coordination of the housing management system.

Update and maintain departmental documents (applications, forms, security camera plan, floor plans, 3D diagrams, etc.).

Coordinate communications to constituents as related to assignments and facilities.

Collaborate with various departments (University Facilities Management, Living Learning Communities, etc.) throughout the university to promote and reinforce University Housing commitment to student success.

Assist in the development and implementation of department policies and procedures.

Assist in establishing departmental goals and objectives.

Serve on assigned department, division, and University committees.

Develop and implement strategies for optimizing effectiveness, efficiencies, and providing good customer service.

Perform related duties as assigned.

Additional Examples of Duties – if applicable:

Minimum Qualifications:

License/Certification:

Knowledge Of:

Project coordination

Strategic planning *

Cultural competence including multicultural awareness, knowledge, and skills *

Family Educational Rights and Privacy Act (FERPA) *

Skill In:

Written and interpersonal communication

Developing, implementing, and evaluating projects from initiation to completion *

Supervising others *

Developing and facilitating training programs

Budget management

Customer service orientation

Utilizing Microsoft Office Suite and other applicable software and technology

Ability To:

Provide leadership and direction to others *

Respond calmly and quickly to challenging situations *

Work independently and as part of a team

Gain the cooperation of others through earned respect

Multi-task while managing multiple projects and assignments *

Adhere to deadlines

Work nontraditional hours as needed, including evenings and weekends *

Preferred Qualifications – if applicable:

Assessments:

Asterisk (*) indicates knowledge, skills, abilities which require assessments

Working Conditions / Physical Requirements:

Working Schedule:

Additional Information:

Must pass a security check.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.