Assistant General Manager

Hilton Garden Inn Gastonia/ 444 Cox Rd, Gastonia NC 28054.

We are always looking for people that have a heart for service to join our company. Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We understand that creating a desired employee experience is key to helping us deliver exceptional guest experiences and become an employer of choice. We believe that if you take care of your employees, they will in turn take care of your customers and guests.

Assist in providing day-to-day leadership and direction by maximizing financial returns, driving the development of people, creating and maintaining a unique guest experience, executing brand standards, and building awareness of the hotel and brand in the local community. Act as General Manager in his/her absence.

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  ROLE AND RESPONSIBILITIES
  
  
  • Assist General Manager in the development, implementation, and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential, and profitability.
  • Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.
  • Assist the General Manager direct day-to-day activities, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching, and regular feedback to help manage conflict, improve team member performance, and recognize good performance.
  • Educate, train, and motivate hotel staff while ensuring they have the information, market data, tools, and equipment to successfully carry out job duties.
  • Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel and/or company rules and policies.
  • Promote teamwork and quality service through daily communication and coordination with key department heads.
  • Work the front desk shifts when needed,
  • Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors, and other members of the local community.
  • Ensure the highest level of guest satisfaction by providing quality guest services and amenities.
  • Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts.
  • Uniform and personal appearance are kept clean and professional and are in accordance with Maya Hotels Grooming Policy. A smile is considered part of the uniform.
  • Comply with Maya Hotels policies, procedures, and Code of Ethics.
  • Act as public relations representative to raise awareness of the hotel and brand in the local community.
  
  THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. EMPLOYEES WILL BE REQUIRED TO PERFORM ANY OTHER JOB-RELATED DUTIES ASSIGNED BY THEIR SUPERVISOR. MAY ALSO SERVE AS MANAGER ON DUTY.