Client Success Lead

Join Our Team as a Client Success Lead!

Hello! If you’ve stumbled upon this role, you may be just the person we’ve been looking for to join us at Assistant Launch as our Client Success Lead. We’re not just seeking a professional – we’re searching for a rockstar leader who thrives on making a difference and guiding our amazing team of Executive Assistants (EAs) in delivering top-tier client experiences.

About the Role

In this position, you’ll be the linchpin of our client support team, setting the stage for success by implementing structured, efficient processes and supporting our EAs in providing world-class service. Working alongside our Client Success Manager (CSM), you’ll have the opportunity to lay the groundwork for our expanding Client Success team and ensure that we’re exceeding client expectations every step of the way.

What You'll Do

As our Client Success Lead, you’ll:

• Lead & Mentor: Be the guiding force for our team of EAs, coaching them to meet and exceed quality standards. From reviewing schedules to managing communication, you’ll ensure our clients feel like they’re getting more time back every day.
• Build Playbooks: Create and update streamlined, user-friendly playbooks for tools like Salesforce, Redtail, and Notion, making onboarding a breeze and helping our EAs be irreplaceable assets to their clients.
• Champion Client Satisfaction: Keep a pulse on client happiness. With your knack for organization and proactive approach, you’ll know exactly how clients are doing, what they need, and how to exceed their expectations.
• Optimize Processes: You’ll continuously refine and enhance our service delivery to make it more efficient, using your investigative skills to identify trends and anticipate client needs.

What Makes You the Perfect Fit?

Are you detail-oriented, proactive, and passionate about helping others succeed? Do you enjoy turning complex tasks into smooth, repeatable processes? Then you might just be the one we’re looking for!

What Success Looks Like for You:

• Client Satisfaction: You’ll measure success by our clients’ happiness and loyalty, ensuring they feel supported and valued.
• EA Performance: You’ll see measurable improvements in our EAs' skills and efficiencies as they grow under your guidance.
• Process Enhancements: We’re always looking to improve – your strategic insights will help drive these enhancements forward.

Qualifications

• Experience: 2+ years as an Executive Assistant or in a similar role, preferably with team management experience.
• Skills: Strong organizational, communication, and interpersonal skills, with proficiency in CRM and project management tools.
• Leadership: A natural mentor and motivator, you bring out the best in others.
• Tech-Savvy: Comfortable with tools like Salesforce, Redtail, and Monday.com, and eager to integrate new technologies.

Why You’ll Love Working with Us

• Fully Remote: Flexibility to work from anywhere.
• Competitive Compensation: Based on experience and performance.
• Career Growth: As we expand, so do your opportunities for advancement.
• Flexible PTO & Health Insurance: Supporting your work-life balance and well-being.

Ready to Start Your Journey with Assistant Launch?

We’d love to meet you! Apply today if you’re excited about leading a team that’s changing the game in client success. We can’t wait to see the impact you’ll make with us!