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Patient Insurance Specialist

AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to therapy transforms lives and is achieved through the powerful combination of our people and technology. We leverage advanced custom software, data analytics, and a patient-centered approach to transform medication management into a seamless and efficient process.

***VOTED one of Orlando's BEST PLACES TO WORK two years in a row***

****WORK FROM HOME AVAILABLE AFTER 120 DAYS****

Job Details Snapshot

  • Compensation: $19-$22/hr
  • Location(s): 4500 W 107th St, Overland Park, KS 66207
  • Schedules Available: Monday-Friday 10:30-7pm or 11:30-8pm
  • Start Date: 1/21/25, 2/3/25 or 2/17/25
  • Work from home: The opportunity to work from home will be made available after 120 days upon goals and quotas being met at the discretion of the manager.
  • Visit our Website: https://www.assistrx.com/

Why Choose AssistRx:

  • Competitive Compensation: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.
  • Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications.
  • Flexible Culture: Many associates earn the opportunity to work from home after 120 days. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives.
  • Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization.
  • Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry.
  • Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus!

What You Need to Be Successful:

  • 1-2 years of experience communicating with healthcare professionals and field support staff
  • 3 to 5 years of experience interacting with healthcare providers in regard to health insurance plan requirements
  • Excellent verbal communication skills and grammar
  • Salesforce system experience preferred
  • Preferable: experience with buy & bill insurance process
  • Supportive, progressive, fast-paced environment
  • Competitive pay structure
  • Matching 401(k) with immediate vesting
  • Medical, dental, vision, life, & short-term disability insurance


AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

AssistRx Glassdoor Company Review
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AssistRx DE&I Review
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CEO of AssistRx
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Jeff Spafford
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Average salary estimate

$42660 / YEARLY (est.)
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$39480K
$45840K

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What You Should Know About Patient Insurance Specialist, AssistRx

Are you ready to make a difference in the world of healthcare? As a Patient Insurance Specialist at AssistRx, you’ll be part of a team that believes in transforming lives through access to therapy. We’re not just about technology; we’re about the powerful combination of skilled professionals and innovative solutions that streamline medication management. Based in a vibrant and inclusive culture, we have been voted one of Orlando’s BEST PLACES TO WORK for two consecutive years! In this full-time role, you will communicate with healthcare providers regarding health insurance plan requirements, ensuring patients get the access they need to essential medications. With a flexible work schedule Monday through Friday, you'll also have the chance to work from home after 120 days of meeting performance goals! Enjoy competitive pay between $19-$22/hr, ample PTO, and a chance to grow your career within our organization. Come and engage in impactful work where your contributions will truly matter. If you have experience in healthcare communication and a spirit of collaboration, we would love to see you join our team at AssistRx!

Frequently Asked Questions (FAQs) for Patient Insurance Specialist Role at AssistRx
What qualifications do I need to become a Patient Insurance Specialist at AssistRx?

To become a Patient Insurance Specialist at AssistRx, you should have 1-2 years of experience communicating with healthcare professionals and at least 3 to 5 years interacting with healthcare providers regarding health insurance requirements. Strong verbal communication skills are essential, and familiarity with Salesforce and the buy & bill insurance process is preferred.

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What are the responsibilities of a Patient Insurance Specialist at AssistRx?

As a Patient Insurance Specialist at AssistRx, your primary responsibilities include communicating effectively with healthcare providers, understanding health insurance plans, and ensuring that patients have access to their medications. You'll work collaboratively with other team members to streamline the medication management process and tackle challenges in the healthcare system.

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Is there a possibility to work from home as a Patient Insurance Specialist at AssistRx?

Yes! AssistRx offers the opportunity to work from home for Patient Insurance Specialists after successfully meeting performance goals for 120 days. This flexibility allows you to balance your work and personal life while continuing to make an impact in the healthcare industry.

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What benefits are offered to Patient Insurance Specialists at AssistRx?

At AssistRx, Patient Insurance Specialists enjoy a competitive benefits package including competitive pay, preloaded PTO that increases with tenure, matching 401(k) with immediate vesting, and comprehensive medical, dental, and vision insurance. Additionally, you will be eligible for a $750 referral bonus if you help us find new team members!

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How can I advance my career as a Patient Insurance Specialist at AssistRx?

AssistRx is committed to promoting from within, which means as a Patient Insurance Specialist, you will have opportunities for career growth and development. Our Advance Gold program provides resources to help you expand your skill set and advance your career within the organization.

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Common Interview Questions for Patient Insurance Specialist
Can you describe your experience with health insurance plans?

When addressing this question, focus on specific experiences you've had with various health insurance plans, emphasizing how you navigated challenges and ensured patient access to medications. Highlight your understanding of policy details and your ability to explain them to non-expert audiences.

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How do you prioritize tasks when faced with multiple requests?

In your response, discuss the importance of organization and time management. Share examples of techniques you've used, such as creating a priority list or using task management software to ensure all requests are handled in a timely manner.

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What kind of software or systems are you familiar with in relation to patient insurance?

Mention any relevant software you have utilized in your previous roles, especially systems like Salesforce. Be sure to discuss specific features you found beneficial and any experience you have with managing patient or insurance data.

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How do you handle difficult conversations with healthcare providers?

Share your approach to maintaining professionalism and empathy during challenging discussions. Providing a specific example demonstrating your conflict-resolution skills can help illustrate your capability in this area.

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Why are you interested in working at AssistRx?

This is an opportunity to showcase your research on AssistRx and its culture. Be specific about the values that resonate with you, particularly their commitment to improving patient access to essential medications and their inclusive work environment.

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Can you give an example of how you improved a process in your previous job?

Think of a situation where you identified inefficiencies in a process and took steps to improve it. Describe the steps you took and the positive outcomes that resulted from these changes.

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How do you stay current with changes in healthcare policies?

Discuss your methods for keeping informed, such as following industry news, attending webinars, or being part of professional organizations. This shows your commitment to your role and area of expertise.

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What do you believe is the biggest challenge facing Patient Insurance Specialists today?

Reflect on current industry trends or common issues, such as navigating complex insurance regulations or ensuring equitable patient access to care. Frame your perspective positively, focusing on potential solutions or improvements.

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How would you approach onboarding a new patient into the insurance system?

Describe a step-by-step approach that includes gathering patient information, verifying insurance details, and providing clear instructions for medication access. Focus on your attention to detail and customer service mindset.

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What motivates you in your work as a Patient Insurance Specialist?

Share your passion for helping others and improving healthcare outcomes. Personal stories or examples of how your work has positively impacted patients can effectively convey your motivation.

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We are a trusted partner for delivering leading technology and people solutions that connect every stakeholder - patients, healthcare providers, specialty pharmacies, life sciences organizations and more. Our solutions accelerate patient access to...

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Full-time, remote
DATE POSTED
January 3, 2025

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