Strategic Account Manager - Remote ( Pharma as a client )

As a Strategic Account Manager at AssistRx, your primary responsibilities include cultivating and maintaining relationships with pharmaceutical manufacturing partners, presenting new ideas and innovations to enhance their products, and acting as a trusted advisor. You'll regularly communicate with high-level executives to ensure they receive maximum value from iAssist’s features, manage service delivery, and resolve complex support issues in collaboration with Client Services.

To apply for the Strategic Account Manager position at AssistRx, candidates should have a Bachelor's degree or equivalent experience, along with a minimum of three years in a customer support or sales role. Experience in the pharmaceutical industry, especially working with Pharmaceutical Brand Teams, is essential. Skills in project management, HUB operations, or account management are highly desirable.

Ensuring client satisfaction as a Strategic Account Manager at AssistRx involves developing strong partnerships, conducting regular reviews, and proactively addressing client needs. You'll engage in continuous communication through meetings and calls, utilizing internal resources for effective problem resolution. By thoroughly understanding each client's goals and challenges, you can tailor solutions that enhance their experience with iAssist.

AssistRx offers a competitive pay structure for its Strategic Account Managers, along with a rich benefits package that includes matching 401(k) with immediate vesting, medical, dental, and vision insurance, life insurance, and short-term disability coverage. The company prides itself on fostering a supportive and progressive work environment, encouraging growth and collaboration.

In the Strategic Account Manager role at AssistRx, exceptional verbal and written communication skills are crucial. You will need to express ideas clearly to clients and internal teams, listen actively to understand client needs, and present information effectively. Your ability to create strong rapport through communication will be key in fostering successful client relationships.

Building relationships in a remote environment involves consistent communication through video calls and regular check-ins. I focus on understanding their goals and challenges, and I make sure to show genuine interest in their success. Building trust and being transparent about processes also goes a long way.

Certainly! One time, a client faced a significant technical challenge that disrupted their workflow. I quickly assembled a cross-functional team to investigate and resolve the issue. By maintaining open communication with the client throughout the process, we were able to find a suitable solution, restore their systems, and demonstrate our commitment to their satisfaction.

Effective upselling starts with a solid understanding of the client's needs and how our solutions can meet those needs. I focus on listening actively during meetings, identifying gaps in their current usage, and presenting tailored recommendations. Demonstrating the value and ROI of additional features or services often leads to successful upsell opportunities.

I prioritize tasks by assessing their urgency and impact on client satisfaction and team goals. I use project management tools to track progress, ensuring that I allocate my attention to high-priority items while remaining flexible for any emerging client issues. Regularly checking in with stakeholders also helps me stay aligned with expectations.

In my previous roles, I've managed several client projects where I defined milestones, tracked progress, and ensured that all deliverables were met on time. I believe effective project management hinges on clear communication, so I always maintain transparency with all parties involved about timelines and potential challenges.

I subscribe to industry publications, join relevant webinars, and participate in professional networking groups. Staying informed about the latest trends and innovations allows me to bring fresh ideas to my clients, ensuring that our offerings remain relevant and valuable.

A successful client review meeting hinges on preparation, clear agendas, and active participation. I always come prepared with data-driven insights and recommendations, encouraging open dialogue. Listening to client feedback and addressing their concerns ensures that the meeting is constructive and valuable for both sides.

Balancing sales goals and client satisfaction starts with aligning the two. By genuinely understanding my client’s needs and strategically introducing solutions that genuinely benefit them, I'm able to achieve my sales targets while still ensuring that clients feel valued and supported. This results in long-term partnerships and repeat business.

In the event of a disagreement, I would first listen to the client's concerns without interruption to fully understand their perspective. Following this, I'd clarify our service offerings and explore how we can bridge any gaps to meet their expectations. Open dialogue often helps to resolve misunderstandings.

I am eager to join AssistRx because of its commitment to innovation in the pharmaceutical industry and its supportive work culture. I believe my experience aligns perfectly with the role because I am passionate about building strong client relationships and ensuring they maximize value from our services. Being part of a dedicated team is important to me, and I see great potential for growth and impact with AssistRx.