Strategic Account Manager - Remote - Remote - job 1 of 2
The Senior Account Manager cultivates and maintains AssistRx’s relationship with our Pharmaceutical manufacturing partners. In this role, you'll be working with pharmaceutical executives (Associate Director and above) on a daily basis to ensure they are receiving maximum value from iAssist’s features and services. The Pharmaceutical Account Manager presents new ideas and innovations to clients, upselling and enhancing their product and is the liaison between the Pharmaceutical Brand Teams and all key AssistRx stakeholders.
Responsibilities
- Forms strategic partnership with clients by developing a working knowledge of their business goals, technical challenges and infrastructure configurations to ensure an outstanding customer experience.
- Establish and maintain a role as advisor to clients and colleagues.
- Present new ideas and innovations to client to upsell and enhance their products and services.
- Research high-level solutions for the client.
- Develop the relationship with the client through regular meetings/conference calls to review service quality and ensure they are receiving maximum benefit from iAssist’s features and benefits.
- Works with Client Services to solve complex support issues effectively.
- Manages the delivery of recommended/agreed-upon services to achieve high client satisfaction and trust.
- Determines most effective method of problem resolution by utilizing internal resources when necessary.
- Primary point of contact for sales and service.
- Determines most effective method of problem resolution by utilizing internal resources when necessary.
- Participates in client quarterly reviews, attends annual Plan Of Action meetings and other travel as needed.
- Plan milestones and track progress.
- Effectively keeps others adequately informed by presenting information to everyone involved.
- Ability to effectively express ideas and thoughts verbally and in written form.
- Exhibits good listening skills and comprehension.
- Effectively keeps others adequately informed by presenting information to everyone involved.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Bachelor's degree (B. A.) from four-year college or university or equivalent experience.
- Minimum three years of experience working in a customer support and/or sales capacity role.
- Experience working for or in Pharma.
- Experience working with Pharmaceutical Brand Teams is essential.
- Project Management, HUB Operations or Specialty Pharmacy Operations/Account Management strongly desired.
- Technical skills a must
- Supportive, progressive, fast-paced environment
- Competitive pay structure
- Matching 401(k) with immediate vesting
- Medical, dental, vision, life, & short-term disability insurance
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire
Average salary estimate
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Are you ready to join a dynamic team at AssistRx as a Strategic Account Manager? In this remote role, you'll be at the heart of maintaining and cultivating our relationships with pharmaceutical manufacturing partners. Working alongside executives, including Associate Directors and above, you'll ensure they get the maximum value from our innovative iAssist features and services. Your mission will include forming strategic partnerships, understanding their unique business goals, and tackling technical challenges to deliver an outstanding customer experience. With your expertise, you’ll introduce new ideas and enhancements to help our clients optimize their offerings. Regular meetings and conferences will keep you in touch with clients, monitoring service quality, and ensuring they’re unlocking the array of benefits we provide. Additionally, you will collaborate closely with Client Services to resolve complex issues swiftly and effectively. You’re not just a point of contact; you become a trusted advisor, facilitating smooth communication between pharmaceutical brand teams and key AssistRx stakeholders. If you have a minimum of three years of experience in a customer support or sales capacity, especially within the Pharmaceutical industry, we want to hear from you! Join us as we aim to make a significant impact together, all while enjoying a supportive, fast-paced environment. AssistRx offers competitive pay, a matching 401(k) with immediate vesting, and comprehensive health benefits. Let’s transform healthcare together!
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We are a trusted partner for delivering leading technology and people solutions that connect every stakeholder - patients, healthcare providers, specialty pharmacies, life sciences organizations and more. Our solutions accelerate patient access to...
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