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Portfolio Community Association Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.



Job Description

Associa is currently looking for a Portfolio Community Association Manager (CAM III) to join our team in Monmouth County, NJ. As a Portfolio Community Association Manager III, you will work closely with our clients and vendors, and partner with other Associa departments. To be successful in this role you will need great customer service skills and the ability to work on multiple projects.

What do we offer?

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.

How will you make an impact?

The Portfolio Community Association Manager (CAM) helps the company grow by:

  • Acting as or overseeing the primary liaison with the Association Board of Directors and homeowners as needed.
  • Traveling to client associations to attend board meetings, perform inspections, conduct walk-throughs, and attend community events as needed and per the management agreement.
  • Preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state or governing documents.
  • Reviewing monthly financial reports and ensuring management summary is submitted to the association Board of Directors.
  • Providing and/or overseeing recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.

Requirements

  • Proficiency in Microsoft Office (word, excel, outlook)
  • Experience in Community Management, customer service, hospitality or other related industry.
  • Proficiency in typical business correspondence (grammar, structure, punctuation, spelling, etc.).
  • Proficient in Customer Service and conflict resolution
  • Able to work effectively with others in person and in group setting
  • Able to prioritize, manage time, and meet deadlines.
  • Able to communicate effectively and professionally on phone, email, and in-person



We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Average salary estimate

$60000 / YEARLY (est.)
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$50000K
$70000K

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What You Should Know About Portfolio Community Association Manager, Associa

Associa, a leader in community management with over 225 branch offices across North America, is on the lookout for a dedicated Portfolio Community Association Manager (CAM III) to join our vibrant team in Monmouth County, NJ. We're passionate about enhancing community living experiences for nearly five million residents, and we believe that starts with our talented team. As a Portfolio Community Association Manager, you will be the heartbeat of community interactions, acting as the primary liaison between the Association Board of Directors and homeowners, ensuring smooth communication and effective resolutions. Your role will involve traveling to various client associations to attend board meetings, conduct inspections, and engage in community events. You'll be responsible for preparing crucial documents such as annual disclosure packages and financial statements, all while ensuring they meet necessary timelines. Your expertise in community management, coupled with exceptional customer service and organizational skills, will empower you to help us maintain high standards and a positive community atmosphere. We offer a competitive benefits package, including medical, dental, and vision insurance, 401k, and opportunities for personal development. Enjoy being part of a company that has been recognized as a Great Place to Work for six consecutive years, providing you with an environment to thrive. Together, let’s make a lasting impact in the communities we serve at Associa!

Frequently Asked Questions (FAQs) for Portfolio Community Association Manager Role at Associa
What are the primary responsibilities of a Portfolio Community Association Manager at Associa?

As a Portfolio Community Association Manager (CAM III) at Associa, you will oversee critical functions such as acting as the liaison between the Association Board of Directors and homeowners, preparing annual financial packages, and conducting inspections. You’ll manage multiple projects and tasks while ensuring effective communication and fostering community relationships.

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What qualifications are needed for a Portfolio Community Association Manager at Associa?

To succeed as a Portfolio Community Association Manager at Associa, candidates should ideally have experience in community management or a related field, proficiency in Microsoft Office, and strong customer service skills. It's also important to have effective communication abilities and the capacity to manage deadlines and priorities.

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What can I expect from the benefits package for the Portfolio Community Association Manager position at Associa?

Associa offers a competitive benefits package for the Portfolio Community Association Manager position, including comprehensive medical, dental, and vision insurance, a 401k plan, and various wellness initiatives. This package is designed to support you both professionally and personally, enhancing your overall well-being.

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How does Associa support the development of its Portfolio Community Association Managers?

Associa is committed to the professional development of its Portfolio Community Association Managers by offering training programs, resources for skill enhancement, and opportunities for career advancement. Your growth is important to us, and we provide the means to help you achieve your career goals.

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What kind of work environment can a Portfolio Community Association Manager expect at Associa?

At Associa, the work environment for a Portfolio Community Association Manager is dynamic and collaborative. We encourage teamwork and ensure that every team member has the support they need to excel. With numerous accolades as a Great Place to Work, you’ll find yourself in an enriching atmosphere that values positivity and professional growth.

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Common Interview Questions for Portfolio Community Association Manager
What experience do you have in community management as a Portfolio Community Association Manager?

Highlight your previous roles in community management, emphasizing specific responsibilities that align with the skills required for the Portfolio Community Association Manager position. Use examples that show your understanding of community dynamics and your customer service capability.

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How do you handle conflicts between homeowners and the Association Board?

Discuss your conflict resolution strategy, emphasizing effective communication and empathy. Share examples of past situations where you successfully mediated conflicts, ensuring resolutions that satisfied both parties.

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Can you explain the process of preparing financial statements for homeowners?

Illustrate your familiarity with the financial reporting process, detailing the steps of gathering data, preparing reports, and ensuring accuracy. Mention how you would communicate this information to homeowners transparently and clearly.

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What strategies do you use to stay organized while managing multiple communities?

Outline your organizational strategies, such as using digital tools to track tasks, prioritizing based on deadlines, and regularly reviewing progress. Stress the importance of staying adaptable in a fast-paced role like that of a Portfolio Community Association Manager.

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Describe a time when you successfully improved community relations.

Provide a compelling story that showcases your initiative in enhancing community relations, including the steps you took and the results you achieved. Highlight your understanding of community needs and how you addressed them effectively.

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How do you ensure compliance with state regulations in your community management practice?

Discuss your proactive approach to staying updated on state regulations and how you incorporate compliance into daily operations. Mention any training or resources you utilize to ensure your practices are always aligned with legal requirements.

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How do you prioritize tasks when managing multiple projects?

Emphasize your approach to prioritization, perhaps using tools like to-do lists or project management software. Illustrate how you assess urgency and importance to keep your projects on track as a Portfolio Community Association Manager.

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What role does communication play in community management?

Elaborate on the significance of clear and consistent communication in keeping homeowners and board members engaged. Share specific methods you employ to facilitate communication, such as regular updates or community newsletters.

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How would you approach a board meeting as a Portfolio Community Association Manager?

Describe your approach, including preparation, establishing an agenda, encouraging participation, and ensuring that all viewpoints are heard. Emphasize the importance of fostering a collaborative environment during board meetings.

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What motivates you to work in community management?

Share your passion for creating positive community experiences. Discuss the rewarding aspects of seeing communities thrive due to your efforts, and how that aligns with your professional values as a Portfolio Community Association Manager.

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To bring positive impact and meaningful value to every community.

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Full-time, on-site
DATE POSTED
March 29, 2025

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