Associate Director, Office Experience

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.

KPMG is currently seeking an Associate Director, Office Services to join our Administrative and Office Experience organization.

Responsibilities:

• Engage in space planning and utilization: develop and execute relocation plans, including communication to office, vendor management, restoration obligation, and liquidation; develop and implement stacking plans based on business needs, analyze badge swipe data, review quarterly with local leadership and oversee storage management; use data to enforce workplace hoteling strategy
• Develop, lead, and oversee the team responsible for operations and facility support services in NYO; respond to colleague needs relating to the office space, ensuring that issues are resolved promptly; ensure that services are provided according to policies, procedures, regulations and contractual obligations and standards; people management responsibilities include leading managers, overseeing all activities and support models, and contract for and supervise vendor services to meet and/or exceed expectations of the stakeholders and both daily and strategic oversight of the team
• Local meetings and events: manage conference center space usage and ensure meeting room reservations are properly utilized, oversee onsite conference room maintenance, catering services and meetings and events support levels
• Develop deep relationships with local leadership; understand their business and their unique space and office needs to best support each practice and the office
• Project Management: manage small construction projects under $300,000, vendor installations, conference room repair and internal moves
• Liaise with Real Estate Services team such as coordinating contractor visits, accepting materials, engaging with stakeholders on real estate plan; directly manage the day-to-day relationship with the Landlord; direct and manage departmental budgets; proactively identify, share, and encourage implementation of effective cost management/savings tactics

Qualifications:

• Minimum eight years of recent experience in people management and office operations including leadership of leaders, and Executive C level support preferably in a professional services or similar environment
• Bachelor’s degree from an accredited college/university or equivalent experience
• Proven ability to build and maintain strong relationships with key customers and practice leaders; capacity to influence key stakeholders and drive strategic priorities
• Ability to work in our New York office five days per week
• Strong knowledge of construction and space planning; advanced project management, people management, customer service skills, financial management
• Advanced leadership, organizational, people management, analytical and communication skills

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).