Associate II Patient Financial Services- Collections

SHIFT:

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP’s Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

A Brief Overview
Under general supervision, resolves more complex patient accounts

What you will do

• Insurance Claims Follow Up - reviews more complex system work queues, insurance contracts, and other reports to identify third-party (insurance) accounts receivable balances and collect expected amounts due.
• Meets production and quality requirements
• Provides excellent customer service
• Completes annual mandatory educational requirements
• Other duties as assigned

Education Qualifications

• High School Diploma / GED Required

Experience Qualifications

• At least three (3) years experience in Healthcare Collections Required
• At least four (4) years in Healthcare Collections Preferred

Skills and Abilities

• Excellent attention to detail, organized and computer skills, professionalism.
• Good working knowledge of third party insurance and public assistance programs.

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, professionals working onsite—at any CHOP location, for any portion of time—must be vaccinated for COVID-19. Learn more.

CHOP also requires employees who work in patient care buildings to receive an annual influenza vaccine. Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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