Associate Project Manager, Client Services

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together.

What’s unique about this role?

The Associate Project Manager (“Associate PM”) collaborates with a team of project managers, operational teams, and clients to implement and manage a variety of litigation support tasks to completion to meet client requirements and project deadlines. This position works as a member of a project management team (“pod”) to write up work orders that translate client requests into actionable instructions for internal operational teams and to monitor work progress through various operational departments to meet litigation project needs. This role works at the direction of Directors, Associate Directors, Senior Project Managers, and Project Managers to fill in work orders, track progress on jobs across teams, and communicate the status of those jobs internally and externally.

What will this person do?

• Develop a thorough understanding of Lighthouse workflows, critical paths needed to progress work through the system and tools used by Lighthouse to manage workflows.
• Assist in project management tasks and take ownership on workflows designated as Associate PM tasks.
• Communicate proper expectations for scope and deadlines to internal and external stakeholders.
• Learn to analyze project requirements to effectively create and maintain project schedules by developing an understanding of project activities, sequences of events, dependencies, work effort, duration of tasks across departments, and associated resource requirements based upon the size of the queue.
• Provide support to project management team on project start-ups including kick-off call preparation and documentation of standards, as well as with project closure tasks such as final billing and data destruction.
• Provides support for all aspects of workflow coordination, including creation of work orders for tasks associated with data processing, hosting, and production; completing work order reviews to ensure accuracy and completeness of instructions; and conducting final check reviews before work product is released to clients.
• Under the supervision of more senior project managers, draft and manage internal and external project communications to effectively provide project information and deliverables.
• Perform other related duties as assigned.

Bring your passion and together we will shine. It would also be great if you have the following:

• Bachelor’s degree (Masters or JD a plus)
• Prior eDiscovery or legal experience a plus
• Project management experience or PMP certification a plus
• Good analytical and logical skills.
• Effective written and oral communication skills.
• Effective written and oral communication skills.
• Strong organizational skills and the ability to multitask.
• Proactive approach to problem-solving and the ability to anticipate client needs.
• Flexibility and adaptability to handle a changing and growing workload.
• Understanding of project management skills.
• Ability to foster positive and professional relationships at all levels internally and externally.

Work Environment and Physical Demands

• Duties are performed in a typical office environment while at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are!

As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.

The expected pay for this role will range from $68,000 to $92,000 per year. This role will be eligible to participate in an annual bonus or incentive program.

Lighthouse offers a quality comprehensive benefits package including, medical, dental, vision, and a 401k with company match. Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine through 98point6, and other wellness plans. We offer a generous Flexible PTO program and paid volunteer days. Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do best—shine.