Associate Success Manager

NEW YORK, NEW YORK /CUSTOMER SUCCESS – CSM - US /FULL-TIME/ REMOTE

Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences built on trust, privacy, and accessibility. Since our founding in France in 2012, we have grown to be a truly global team, representing more than 70 nationalities in offices across the world, including New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.

In 2022, we raised $600M in Series F funding and were recognised as a certified Great Place to Work in France, Germany, Israel, US and UK.

To reach our ambitious goals for the future, we will be nearly doubling the size of our global workforce in the next 2 years. Want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world!

Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information.

As part of Contentsquare’s Customer Success organization, you will contribute to a team of CSMs and analysts, working to ensure the satisfaction of our Fortune 500 clients through impactful engagements which drive business value through optimization of digital experiences. 

You’ll work as part of a cross-functional account team with a portfolio of our strategic enterprise customers and will be responsible for minimizing churn/contraction risk through driving value and product adoption. You’ll do this by proactively engaging with customers, providing training, reports, and other consulting deliverables. 

We are hiring an Associate Success Manager currently based remotely in eastern North America to partner with (and visit!) our customers in this region. You’ll work from your home office and will collaborate with a remote team, + you’ll have opportunities to visit your colleagues at our offices.

If you have a passion for customer experience and strong analytical skills, we should chat!

What You'll Do:

• Value-focused customer success management with daily interaction with Fortune 500 companies
• Build and deliver tailored enablement programs to key users, including platform & insights training, certification, via onsite and remote meetings 
• Assist clients in gaining insights into their operations via customer online interaction data, in-page and traditional analytics, and customer profile data
• Create and present research analyses and recommendations on website optimization and usability, user experience and conversion rates to clients’ marketing, analytics and management teams
• Partner with a cross functional account team (including regional sales) to understand where at-risk customers exist and formulate a plan to mitigate churn/contraction
• Maintain a high level of professionalism, empathy, and business acumen across multiple customers at one time, connecting trends and themes as you go   
• Handle multiple simultaneous projects and engagements as part of the Consulting Services Group
• Develop a knowledge-base in multiple industries and across disciplines of strategy, planning and operations
• Own client relationships and program manage to achieve predetermine goals
• Participate in the development of new service offerings

What You'll Need:

• 1-2 years of relevant experience with client facing experience preferred
• Understanding of digital analytics tools; experience working with solutions like Adobe Analytics, Google Analytics, A/B testing or Voice of Customer is a big plus! 
• Flexibility, including the ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment
• Exemplary quantitative and qualitative thinking, analytical ability and problem-solving skills
• Empathy and a proven ability to understand customer needs
• Excellent verbal and written communication skills, with proven ability presenting to wide 
• Passionate about customer success and how it can transform businesses
• Strong project management or organizational skills and an ability to multitask without difficulty
• Ability to work independently from a home office

• More than anything else, looking for a motivated individual to contribute high levels of enthusiasm and can-do attitude to our constantly growing and evolving company and team!

$63,000 - $73,000 a year

Salary would be commensurate to the candidate's job experience

#LI-Remote #BI-Remote

For Colorado-based roles: Minimum annual base salary of $63,000. You may also be offered incentive compensation, bonus, equity, and benefits. More details about our company benefits can be found below.

Why you should join Contentsquare

- We’re humans first. We hire talented people and provide them with the trust, resources and flexibility to get the job done

- We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits

- We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup. That means a huge opportunity to make an immediate and lasting impact

- Our clients, partners and investors love our industry-leading product

To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are some we’d like to highlight:

- Virtual onboarding, Hackathon, and our annual kickoff trip on a global basis! You have the opportunity to interact with our global colleagues

- Generous paid time-off policy (every location is different)

- Immediate eligibility for birthing and non-birthing parental leave

- Wellbeing allowance

- Home Office Allowance

- A Culture Crew in every country to organize regular outings such as game nights, movie nights, and happy hours

- Every full-time employee receives stock options, allowing them to share in the company’s success

- We offer many benefits in various countries -- ask your recruiter for more information

We are a 2023 Circle Back Initiative Employer – we commit to responding to every applicant

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, gender expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here. 

Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.