Job details

Social Services Coordinator

Title: Social Services Coordinator
Department: Quality

About the role:

The Social Services Coordinator is a key member of the care coordination team responsible for providing advocacy and navigation services to patients, families, and caregivers. The Social Services Coordinator works with patients to ensure that they receive the highest quality of care and have access to all available resources. This role requires strong communication and interpersonal skills as well as the ability to provide emotional support and problem-solving assistance to those in need.

What You’ll Do:

Provide advocacy and social services to patients, families, and caregivers.
Establish trust and rapport with new patients, existing patients, families, and caregivers.
Educate patients and families on their available resources, such as housing, utilities, and food assistance.
Support patients with Social Security disability, retirement, SSI Benefits, replacement cards.
Advocate for patient rights and ensure that they receive the best possible care, including referrals and coordination of care, such as appointments for specialists, referrals to mental health, Non-Emergent Medical Transportation.
Assist patients with Welfare applications such as Medicaid, SNAP/EBT, etc.
Support patients with Department of Motor and Vehicle and Immigration services.
Develop and implement patient-centered care plans and department Standard Operating Procedures.
Problem solve and follow up with patients to ensure that they are receiving the care they need.
Collaborate with Care Coordinator/ other healthcare providers to ensure patient safety and quality care.
Follow established policies and maintain patient confidentiality and adhere to HIPAA guidelines.
Navigate through appropriate interventions such as de-escalation, Crisis Prevention, motivational interviewing, etc.
Complete, document, and report daily activities, telephone call, department and patient meetings, etc.
Ability to manage a weekly caseload of a minimum 70 patients.
Complete additional tasks and duties as assigned.

Qualifications:

Bachelor’s degree in social work, healthcare, or a related field
2+ years of experience in patient advocacy or a related field
Knowledge of healthcare regulations and best practices
Excellent communication and interpersonal skills
Ability to provide support and problem-solving assistance
Strong organizational and time management skills
Foster a healthy work culture and ability to work alone or in a team
Capability to work in a fast-paced environment and adapt to new policies or workflows
Ability to maintain patient confidentiality
Proficiency in Microsoft Office (Excel, Word, Outlook) and electronic medical records
Up to 60% travel within clinics to meet patients for their Social Service needs
Bilingual, Spanish

You’re great for the role if:

Community Health Worker (CHW) Certification
4+ years previous experience

Who We Are:

Valley Oaks Medical Group is now Astrana Care of Nevada.

At Valley Oaks, we strive to redefine the way healthcare is administered through community driven preventative care and proactive treatment. By centering care around the patient, we can improve health and wellbeing instead of treating symptoms. Our passionate providers prioritize the wellness of each of our patients with the necessary tools and resources to improve the quality of life for all of our patients.

Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare company accelerating the path towards a future where high-quality, coordinated healthcare is available to all. We are building and operating an integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner, especially patients who are traditionally underserved and those most vulnerable.

Our platform currently empowers over 10,000 physicians to provide care for ~1 million patients nationwide and is growing revenue over 40% a year. We have demonstrably improved patient outcomes: seniors on our platform spend 54% fewer days in the hospital than the national average and are readmitted 63% less often, and serve an extremely diverse community, with over 75% of our patients identifying as BIPOC and over 80% enrolled in Medicare or Medicaid.

Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.

Our Values:

Put Patients First
Empower Entrepreneurial Provider and Care Teams
Be Innovative
Operate With Integrity & Excellence
Work As One Team

Environmental Job Requirements and Working Conditions:

This position is based in one or more of our clinic locations in the Las Vegas Metropolitan Area.
The annual total compensation target pay range for this role is: $20/hr-$24/hr. This salary range represents our national target range for this role.

Additional Information:

Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin,
gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.com to request accommodation.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

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By Astrana Health

Astrana Health is a forward-thinking team of physician-led innovators with a strong foundation of physician empowerment, committed to enhancing physician work satisfaction and repairing the healthcare system. Our core mission revolves around under...

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FUNDING

Public

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Health Care Services & Hospitals

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