Job details

Utilization Management Coordinator - Hybrid

Job Title: Utilization Management Coordinator

Department: Health Services - UM

About the Role:

The Utilization Management Coordinator is responsible for supporting clinical, management, and client activities, comprising the UM Program. The Utilization Management Coordinator understands all UM processes such as pre-authorizations, retro reviews, Division of Financial Responsibilities and Health Plan contracts. The UM Coordinator will ensure we are processing quality referrals in a timely manner meeting the health plan standards.

Responsibilities:

Comply with UM policies and procedures. Annual review of selected UM policies.
Read and understand UM Customer Service Policy and Procedures
Process Routine & Urgent treatment authorization requests according to the Policy & Procedure Manual based on UM Level 1 review process.
Assist with attaching incoming notes to appropriate authorizations
Move referrals coming back from eligibility and or benefits to the correct queue for review
Accurately review, screen and process daily assigned UM referrals (avg 150-250) in accordance with IPA and health plan TAT guidelines
Responsible for verification to include but not limited to: benefit matrix through DOFR, eligibility, provider status (contracted/non-contracted), carved out and others.
Contact providers office as needed for clarification, notes or redirections
Verify that facilities are contracted and or a CMS approved facility when required.
Attend to provider and interdepartmental calls in accordance with exceptional customer service
Reports to UM Lead 3 on activities or problems occurring throughout the day.
Maintains strictest confidentiality at all times.
Maintain good relationships with health plans and medical directors and external contacts.
Team skills, assist others as needed in order to comply with TAT.
Other duties as assigned

Qualifications:

High School Graduate or equivalent
A minimum of two years experienced in managed care environment to include but not limited to an IPA or MSO preferred
Current knowledge of Managed Care UM procedures
Knowledge of medical terminology, RVS, CPT, HPCS, ICD-9 codes
Proficient with Microsoft applications and EZCAP
Good organizational skills, verbal and written communication skills
Must have the ability to multitask and problem solve in a fast pace work environment
Punctuality, precision with details, creativity, etc. would be helpful for this position
Ability to follow directions and perform work independently according to department standards
Must be a strong team player, punctual and have excellent attendance record.

Who We Are:

Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise in order to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient.

Our platform currently empowers over 10,000 physicians to provide care for over 1 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise in order to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.

Our Values:

Patients First
Empowering the Independent Provider
Be Innovative
Operate with Integrity & Deliver Excellence
Team of On

Environmental Job Requirements and Working Conditions:

Our organization follows a hybrid work structure where the expectation is to work both in the office and at home on a weekly basis. The office is located at 1600 Corporate Center Drive in Monterey Park, CA.
The total compensation target pay range for this role is $20 - $24 per hour. This salary expectation reflects our national target range for this role.

Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.com to request an accommodation.

Astrana Health Glassdoor Company Review

3.7

Astrana Health DE&I Review

3.53

CEO of Astrana Health

Brandon Sim

Approve of CEO

By Astrana Health

Astrana Health is a forward-thinking team of physician-led innovators with a strong foundation of physician empowerment, committed to enhancing physician work satisfaction and repairing the healthcare system. Our core mission revolves around under...

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FUNDING

Public

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Health Care Services & Hospitals

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