Key Account Manager

ATC is a European logistics, white glove, and technical services specialist for data centres. Our focus is on anticipating the critical needs of our clients and delivering industry-leading standards for safety, security and reliability. Since being established in 1979, we have continued to lead our dedicated teams across Europe to build strong relationships with our clients.

Our mission is to deliver and install Europe’s data centres with precision and care. We achieve this by focusing on our team and our services:

• Our Team – Powered by people to keep data centres moving safely and securely.

We recognise that our greatest strength is our staff, which is why we promote a culture of personal development and professional training, both internally and from leading industry bodies.

• Our Services – We provide a range of specialised services tailored to the individual needs and demands of each client, their equipment, and their data centre infrastructure.

From managing specialised computer transport, and IT relocation services, to logistics and planning, and data centre commissioning and decommissioning; we adapt our 40+ years of expertise to every situation.

ATC operates in a dynamic global market where clients demand a service that is right first time, every time; we are recruiting motivated and driven people to work in a company that is Driving Forward.

This Role

The Key Account Manager is responsible for fostering strong, long-term relationships with key clients, aligning our services with their business objectives, and ensuring high-level customer satisfaction. This role involves strategic planning, negotiations, and managing the overall health of the account, with a focus on understanding and addressing the customer's broader business needs.

Role Requirements & Responsibilities

The ideal candidate will demonstrate strong negotiation skills, problem-solving abilities, and effective communication, all while contributing to the successful achievement of the organisation's goals.

• Strategic Planning:

o Develop and execute long-term account strategies that align with customer goals and drive business growth.

• Relationship Building:

o Cultivate strong relationships with key stakeholders at the client organisation, serving as their trusted advisor.

• Contract Negotiations:

o Lead negotiations and RFQ renewals, ensuring mutually beneficial agreements.

• Account Health Management:

o Monitor the overall health of the account, proactively identifying and addressing potential risks.

• Escalation Management:

o Act as the primary point of contact for escalations, ensuring timely resolution and maintaining customer satisfaction.

• Business Alignment:

o Understand the customer’s business objectives and challenges and align our services to meet those needs.

• Performance Metrics:

o Track and report on key performance indicators (KPIs) related to account performance, customer satisfaction, and retention.

• Cross-functional Collaboration:

o Work closely with internal teams (e.g., Marketing and Operations) to ensure customer success.

Role Requirements & Responsibilities

The ideal candidate will demonstrate strong negotiation skills, problem-solving abilities, and effective communication, all while contributing to the successful achievement of the organisation's goals.

• Strategic Planning:

o Develop and execute long-term account strategies that align with customer goals and drive business growth.

• Relationship Building:

o Cultivate strong relationships with key stakeholders at the client organisation, serving as their trusted advisor.

• Contract Negotiations:

o Lead negotiations and RFQ renewals, ensuring mutually beneficial agreements.

• Account Health Management:

o Monitor the overall health of the account, proactively identifying and addressing potential risks.

• Escalation Management:

o Act as the primary point of contact for escalations, ensuring timely resolution and maintaining customer satisfaction.

• Business Alignment:

o Understand the customer’s business objectives and challenges and align our services to meet those needs.

• Performance Metrics:

o Track and report on key performance indicators (KPIs) related to account performance, customer satisfaction, and retention.

• Cross-functional Collaboration:

o Work closely with internal teams (e.g., Marketing and Operations) to ensure customer success.

Candidate Requirements

• Education: Bachelor's degree in business, or a related field.

• Experience: 2+ years of experience in account management, client services, or a related field, with a focus on strategic planning and relationship management.

• Strong negotiation and contract management skills.

• Excellent communication and interpersonal skills.

• Ability to understand and align with customer business objectives.

• Proven track record of managing complex accounts and driving growth.

• Strong problem-solving skills and the ability to manage escalations effectively.

• Competencies:

o Strategic Thinking: Ability to think long-term and develop strategic plans that align with business goals.

o Customer Focus: Deep understanding of customer needs and the ability to anticipate future requirements.

o Leadership: Ability to lead cross-functional teams and influence without direct authority.

o Results-Oriented: Focused on achieving targets and driving continuous improvement.

The remunerating package, including salary and benefits, is negotiable depending on experience. The package may include the following:

• Competitive market salary.
• Performance-based bonus.
• Opportunity to work from abroad 30 days per year.
• AIG Virtual Care Programme.
• Opportunities for continuing professional development.
• Company pension plan.
• Sports & social club.