Job details

Mid-Market Account Manager

Retool is seeking a dedicated and personable Mid-Market Account Manager to maintain client accounts, ensure customers derive value, manage renewals, and identify expansion opportunities.

Skills

Professional experience in a sales or customer service role in the mid-market space
Consistent track record of hitting and exceeding quotas for new and expansion business
Ability to conduct discovery calls to identify opportunities and build pipeline
Strong multitasking and organizational skills
Excellent written and verbal communication skills
Demonstrated ability to position proposals, negotiate terms, and close deals

Responsibilities

Close net new revenue through customer expansion and cross-selling new Retool products
Execute successful contract renewals
Drive quality pipeline growth with new products, application use cases, product updates, and marketing-driven events
Understand customer use cases and business initiatives to optimize Retool usage and introduce new use case ideas
Deliver optimal forecasts and commercial outcomes by running strategic sales processes with a consistent sales methodology
Identify and proactively manage risk areas and commit to seeing issues through to complete resolution
Manage customer expectations with clear communication skills and reliable follow-ups