Associate Sales Systems Support & Salesforce Administrator

OverviewThe Associate Sales Systems Support & Salesforce Administrator is an individual contributor within the Sales Systems & Process team in Revenue Operations. In this role, you will be responsible for delivering technical support and administrative assistance for our Salesforce platform and other sales systems. Collaborating closely with our sales teams, your primary focus will be ensuring the smooth and efficient operation of our sales systems. Your daily responsibilities will include managing requests through chat and dedicated sales support queues.Responsibilities• Prioritize and cultivate a positive user support experience.• Manage and work the sales support queues by promptly triaging cases, answering end-user questions, fulfilling requests, and resolving system incidents in a timely and customer-centric manner.• Perform and maintain Account, Territory, etc. assignments in Salesforce.• Conduct regular license audits for sales tools to track and optimize usage.• Assist in monitoring data quality and integrity. Execute data migration/cleansing projects.• Leverage available documentation, training, team resources, and vendor support teams to administer all team applications.• Take initiative to improve support processes, decreasing delivery time, and improving customer satisfaction. Look for ways to automate manual processes and increase self-service capabilities.• Collaborate with internal teams effectively, seek to understand user experience and stakeholder perspective on operational processes, and deliver clear solutions to stakeholders.• Create and maintain documentation for administrative support and configuration maintenance.• Support Report and Dashboard structure, troubleshooting, and access.• Perform mass updates of records in Salesforce, including record creation.Qualifications• Certified Salesforce.com Administrator.• 1-2 years of experience as Salesforce administrator.• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).• Experience in Process Automation, Security configuration, Data Model creation and Force.com Sites, Single Sign On.• Experience in Outreach, Gong, ZoomInfo and other connected apps a plus.• Highly organized, detail-oriented, and ability to work independently.• Experience working in iterative projects and with deployment strategies/processes (staging environment vs. production).• Understanding of Agile-based development practices and Sprint planning strategies.• Experience working with global teams.CompensationAt Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:Zone A: $106,600 - $142,100Zone B: $95,900 - $127,900Zone C: $88,500 - $117,900This role may also be eligible for benefits, bonuses, commissions, and equity.Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.Our Perks & BenefitsAtlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.About AtlassianAt Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.To learn more about our culture and hiring process, visit go.atlassian.com/crh .