Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Patient Services Specialist-Atrium Health Lincolnton Rehabilitation Services PT image - Rise Careers
Job details

Patient Services Specialist-Atrium Health Lincolnton Rehabilitation Services PT

OverviewJob SummaryOur team members are part of an environment that fosters health, hope and healing-for all, driven by the principles of Our Atrium Health Way to create a welcoming and professional environment. The Patient Service Specialist will consistently provide exemplary customer service while proactively executing all front office administrative duties. It is the responsibility of every Atrium Health team member to deliver a world-class patient experience every person, every encounter, every time.Essential Functions• Exemplify caring and compassionate customer service to create an excellent patient experience• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience• Encourages patient utilization of front-end technology during the registration process• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations• Monitors inventory and stock medications, narcotics, and emergency medications/equipmentPhysical RequirementsMust be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.Education, Experience and CertificationsHigh School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.

Average salary estimate

$45000 / YEARLY (est.)
min
max
$40000K
$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Patient Services Specialist-Atrium Health Lincolnton Rehabilitation Services PT, Atrium Health

If you're passionate about patient care and enjoy creating a welcoming environment, the Patient Services Specialist position at Atrium Health Lincolnton Rehabilitation Services could be your perfect fit! In this role, you'll become a vital part of a team dedicated to fostering health, hope, and healing for our community. You'll be the first point of contact, providing top-notch customer service to patients and their families while managing a variety of front office administrative tasks. From patient registration and insurance verification to scheduling and managing billing functions, your attention to detail will help ensure every patient receives a world-class experience. We pride ourselves on building a compassionate atmosphere, so your interpersonal skills are just as important as your administrative abilities. You’ll have the chance to utilize technology to enhance the patient registration process and help us maintain accurate, confidential patient information. We know that it's sometimes a hectic environment, but your critical thinking and teamwork will shine through as you manage daily tasks and foster a supportive atmosphere. If you're ready to join a dynamic team focused on delivering exceptional patient care in Lincolnton, NC, we want to hear from you!

Frequently Asked Questions (FAQs) for Patient Services Specialist-Atrium Health Lincolnton Rehabilitation Services PT Role at Atrium Health
What responsibilities does a Patient Services Specialist at Atrium Health entail?

As a Patient Services Specialist at Atrium Health, your responsibilities will include providing compassionate customer service, managing patient registration, verifying insurance, scheduling appointments, handling billing queries, and ensuring that the front office runs smoothly. You will also assist with maintaining accurate patient information and inventory responsibilities, all while promoting a welcoming atmosphere for every patient.

Join Rise to see the full answer
What qualifications are required for the Patient Services Specialist position at Atrium Health?

To qualify for the Patient Services Specialist role at Atrium Health, candidates must have a High School Diploma or GED and possess solid customer relations experience. Additionally, familiarity with medical records software and front desk practices is preferred. Strong computer skills and the ability to handle sensitive situations effectively are crucial for success in this position.

Join Rise to see the full answer
What skills are essential for a Patient Services Specialist working at Atrium Health?

Essential skills for a Patient Services Specialist at Atrium Health include excellent interpersonal abilities to communicate effectively with patients and their families, critical thinking skills to handle hectic situations, proficiency in managing patient information accurately, and the capability to work both collaboratively and independently in a fast-paced environment.

Join Rise to see the full answer
How does the Patient Services Specialist role contribute to patient experience at Atrium Health?

The Patient Services Specialist plays a key role in ensuring an outstanding patient experience at Atrium Health by serving as the first point of contact. By exemplifying caring customer service and efficiently managing administrative tasks like registration and insurance verification, you help create a welcoming and professional environment, making every patient's visit more comfortable and effective.

Join Rise to see the full answer
What kind of work environment can a Patient Services Specialist expect at Atrium Health?

As a Patient Services Specialist at Atrium Health, you can expect to work in a fast-paced office environment where your contributions directly impact patient care. The culture emphasizes teamwork, compassion, and excellence, allowing you to thrive as you engage with diverse patients and tackle various administrative duties. The organization's commitment to health, hope, and healing reflects positively in your everyday work experience.

Join Rise to see the full answer
Common Interview Questions for Patient Services Specialist-Atrium Health Lincolnton Rehabilitation Services PT
Can you describe your experience in customer service as a Patient Services Specialist?

Talk about specific instances where you've interacted with patients or customers, emphasizing your ability to remain calm under pressure, how you worked to resolve issues, and the positive feedback you've received. Show how your experiences align with Atrium Health's mission to deliver a world-class patient experience.

Join Rise to see the full answer
How do you prioritize tasks while managing front office responsibilities?

Discuss techniques you've used to manage workload effectively, such as listing tasks by urgency and importance, utilizing time-management tools, and being adaptable to changing priorities. Provide an example where you successfully navigated a busy front office environment.

Join Rise to see the full answer
What steps do you take to ensure patient information remains confidential?

Explain your understanding of patient confidentiality and the importance of HIPAA regulations. Discuss the procedures you follow to ensure the accuracy and security of patient data and how you educate others about maintaining confidentiality in the workplace.

Join Rise to see the full answer
Describe a challenging situation you faced with a patient and how you handled it.

Share a specific experience where you encountered a difficult situation with a patient, focusing on your conflict resolution skills, empathy, and how you managed to turn the situation around to improve the patient's experience.

Join Rise to see the full answer
What software or systems are you familiar with that you think would benefit our front office?

Highlight any relevant software or administrative tools you've used in previous roles, such as medical records software or scheduling systems. Discuss how your familiarity with these tools can help streamline processes at Atrium Health.

Join Rise to see the full answer
How do you ensure a welcoming atmosphere for patients visiting the office?

Discuss the importance of first impressions and how you approach each interaction with patients. Talk about your strategies for creating a positive environment, such as greeting patients warmly, maintaining a clean workspace, and fostering good communication.

Join Rise to see the full answer
What do you believe is the most important aspect of patient care?

Share your perspective on patient care, emphasizing the significance of compassion, attentiveness, and effective communication in your role as a Patient Services Specialist at Atrium Health. Connect your values to those of the organization.

Join Rise to see the full answer
How would you handle a situation where you received conflicting information from different departments?

Explain your approach to resolving conflicts through open communication. Describe how you would seek clarity, facilitate discussions among relevant parties, and ensure that patient care remains the top priority despite the discrepancy.

Join Rise to see the full answer
What do you find most rewarding in working as a Patient Services Specialist?

Share personal motivations for wanting to work in healthcare, focusing on the fulfillment you derive from helping people and making a positive impact in their lives, which aligns with Atrium Health's mission.

Join Rise to see the full answer
Why do you want to work with Atrium Health specifically?

Discuss your admiration for Atrium Health’s values and commitment to patient care. Share insights about their reputation in the community and how you see yourself contributing to their mission and ensuring a compassionate and professional environment for patients.

Join Rise to see the full answer
Similar Jobs
Posted 12 days ago
Photo of the Rise User
Urby Hybrid 1700 N Front St Philadelphia, PA 19122
Posted 2 days ago
Photo of the Rise User
Posted 14 days ago
Photo of the Rise User
Posted 6 days ago
Planned Parenthood of Maryland Hybrid 929 West Street, Annapolis, MD 21401
Posted 7 days ago
Photo of the Rise User
Atlan Remote No location specified
Posted yesterday

To improve health, elevate hope and advance healing – for all.Our Vision: To be the first and best choice for care.

55 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 11, 2024

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!