Concierge

The main responsibilities of a Concierge at Urby include greeting residents and new prospects, overseeing the lobby and café areas, promoting events and local vendors, assisting residents with work orders, and managing package deliveries. You'll also be responsible for maintaining safety and security protocols, ensuring effective communication with residents and the management team, and promoting a welcoming atmosphere that embodies our brand values.

A successful Concierge at Urby should be an optimistic team player with strong interpersonal skills, the ability to problem-solve on the go, and an eagerness for guest service. Experience in guest services or front desk positions is beneficial. You should be comfortable working in a fast-paced environment and be able to communicate clearly and pleasantly with residents.

The work environment for a Concierge at Urby is dynamic and fast-paced, promoting a social and energetic atmosphere. You'll have the chance to interact with residents daily in a friendly setting, while ensuring high standards of service and safety are consistently maintained. This role provides a collaborative culture where teamwork is not just encouraged but celebrated.

Urby offers various opportunities for career growth and development for its Concierge staff, including cross-training programs, networking events, and tuition reimbursement. We focus on nurturing talent within our team, so you're not just filling a role but paving a path for future career advancement within the company.

Concierge employees at Urby enjoy several benefits, including a generous PTO policy, employee rent discounts, health coverage with employer sponsorship, gym and pool access, and a casual work environment. There are also numerous growth opportunities such as networking events and employee referral incentives, promoting a rewarding and supportive workplace.

Greet with a friendly smile, introduce yourself, and express genuine excitement about them being at Urby. You could say, 'Welcome to Urby! I’m [Your Name] and I’m here to help ensure you feel right at home. How can I assist you today?'

Begin by listening actively to the resident’s concerns without interruption. Acknowledge their feelings and express empathy. Use your problem-solving skills to suggest viable solutions, keeping communication clear and professional, and ensure you follow up to confirm their satisfaction.

I prioritize tasks based on urgency and availability. Using a checklist helps me focus on immediate responsibilities—like greeting residents and managing package pickups—while allocating time for ongoing tasks such as maintaining lobby areas and communicating with the management team.

I believe genuine engagement and attentiveness are key. It's crucial to connect with residents on a personal level and respond promptly to their needs, ensuring they feel valued and that their concerns are addressed effectively.

Certainly! In a previous role, I worked during a peak check-in season where multiple guests arrived at once. I managed my time efficiently, prioritized tasks, and communicated with my team to ensure everyone received the attention they needed, making the experience smooth.

I would share details about Urby events both in-person and through newsletters or digital boards. I’d create excitement by discussing the benefits of participating and encourage word-of-mouth recommendations among residents.

Urby actively fosters community engagement through hosting events, partnering with local vendors, and encouraging resident feedback. This commitment creates a vibrant, involved living experience that encourages residents to connect with one another.

If I don't have an immediate answer, I would reassure the resident that I will find the necessary information. Then, I’d make a note to follow up as soon as I have the details, demonstrating reliability and commitment to their satisfaction.

I believe in maintaining a structured system for package delivery, ensuring that everything is logged, sorted, and stored efficiently. Regular checks and organization of lobby spaces also help keep the areas welcoming and functional.

I would follow all established protocols for visitor management, including proper screening, logging deliveries, and ensuring all staff is trained in emergency procedures. Clear communication and adherence to policies are vital to maintaining a secure environment.