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Experiences Coordinator

Company Description

A destination retreat on the banks of the Kiawah River surrounded by miles of golden spartina grass, giant oak trees, and shallow marsh flats. Cool breezes blow through cottage-inspired guest rooms and river-view cabanas overlooking vast expanses of marshland. Large furnished porches offer a peaceful oasis to hear the whistles of Carolina wren as you page through a good book and enjoy the simple pleasures of island life. The main lodge is the heart of the resort where you can rock in wicker chairs on the wraparound wooden porch or enjoy cocktails from a riverside pool cabana as the sun sets over the marsh savannahs. Evoking the spirit of old-time summer retreats, The Dunlin's 72 cottage-style guest rooms overlook the glittering Kiawah River. Designed by Amanda Lindroth, inside you'll find honey oak floors, white beadboard walls, and mint green and wicker accents that nod to classic southern style, while deep soaking tubs, built-in closets, and linen fabrics stamped with signature prints add an atmosphere of home.

Just 20 miles from Charleston, The Dunlin is only a 45-minute drive from Charleston International Airport.

Job Description

Join our team as a Hotel Experiences Coordinator, where your creativity and passion for guest satisfaction will bring unique and memorable moments to life. From curating personalized activities to enhancing every aspect of the guest journey, you’ll play a key role in creating unforgettable stays that delight and inspire.

  • Coordinate Daily Operations & Events: Help manage and oversee the planning, execution, and coordination of daily operations and special events, including team communication, setup, logistics, and the development of new programming concepts.
  • Programming & Scheduling: Oversee the annual programming calendar, manage bookings and scheduling, ensure effective communication across teams, and distribute internal documentation for smooth execution of activities.
  • Vendor & Partner Relations: Support the management of vendor relationships, track invoices, assist with budget oversight, help negotiate contracts, and evaluate vendor performance to maintain a reliable network of partners for future events.
  • Marketing & Communications Support: Collaborate with the Experiences Manager and Marketing Coordinator on creating and updating activity collateral, capture content for events, assist with guest communication updates, and share programming details with internal teams and the local community as needed. 
  • Training, OS&E, & Guest Relations: Support team training and ongoing education, assist with guest services and feedback collection, manage experiences inventory and venue maintenance, and help with special guest requests and brand-related projects.

Pay $20 / hour

Additional Benefits:

  • Free Parking
  • Free Team Member Cafeteria
  • Holiday Pay
  • Team Member Stay Program
  • 50% off F&B + Spa

Qualifications

  • Strong Work Ethic & Time Management: Ability to follow procedures, complete tasks efficiently and accurately, maintain attendance, and adhere to company policies.
  • Organizational & Communication Skills: Adaptable, with strong organizational skills and clear communication across all hotel departments.
  • Attention to Detail & Excellence: Passion for delivering high-quality, consistent experiences and presentations for activities and events.
  • Independent & Collaborative: Capable of working independently while also supporting the experiences team and other departments.
  • Positive Attitude & Versatility: A sense of adventure, positivity, and enthusiasm for outdoor, wellness, culinary, and design-related activities; experience with Opera, Alice, and Canva preferred.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Kiawah River Hospitality Group LLC is an Equal Opportunity Employer, M/F/D/V. Kiawah River Hospitality Group LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Kiawah River Hospitality Group LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Auberge Resorts Glassdoor Company Review
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CEO of Auberge Resorts
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Mark Harmon
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Average salary estimate

$41600 / YEARLY (est.)
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$41600K
$41600K

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What You Should Know About Experiences Coordinator, Auberge Resorts

Are you ready to dive into an exciting role at The Dunlin? We’re looking for a passionate Hotel Experiences Coordinator to join our vibrant team on beautiful Johns Island, SC! In this position, you'll be right in the heart of guest experiences, curating personalized activities and ensuring every detail of their stay is memorable. With responsibilities that range from coordinating daily operations to managing special events, your creativity will shine through as you craft unique moments that our guests will cherish. You'll oversee the annual programming calendar, schedule bookings, and liaise with team members to ensure seamless communication across all departments. Plus, your support in managing vendor relations will empower us to deliver exceptional services. It's not just about operations; you’ll also get involved in marketing and communications, creating stunning collateral and sharing our programming with both guests and the local community. If your strong work ethic and attention to detail match our goals for excellence, you'll fit right in! At The Dunlin, we believe in fostering teamwork while also allowing you to work independently. You'll find a positive atmosphere where your adventurous spirit for outdoor activities, wellness, and culinary delights can truly thrive. If you’re excited about bringing joy to every guest who walks through our doors, come join us at The Dunlin!

Frequently Asked Questions (FAQs) for Experiences Coordinator Role at Auberge Resorts
What are the main responsibilities of a Hotel Experiences Coordinator at The Dunlin?

As a Hotel Experiences Coordinator at The Dunlin, your main responsibilities include coordinating daily operations and events, overseeing the annual programming calendar, managing vendor and partner relations, and providing marketing support. You'll help ensure seamless communication across teams and handle all logistics to create memorable experiences for our guests.

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What qualifications are needed for the Hotel Experiences Coordinator position at The Dunlin?

To qualify for the Hotel Experiences Coordinator position at The Dunlin, you should possess strong organizational and communication skills, be detail-oriented, and have a proven work ethic. Additionally, experience with Opera, Alice, and Canva is preferred, along with a passion for outdoor, wellness, culinary, and design-related activities.

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How does The Dunlin support its Hotel Experiences Coordinator team members?

The Dunlin offers a supportive environment for Hotel Experiences Coordinators, providing comprehensive training, team camaraderie, and resources to execute events successfully. Additionally, staff benefits like free parking, holiday pay, team member cafeteria access, and a stay program enhance the overall work experience.

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What sets The Dunlin apart as a workplace for a Hotel Experiences Coordinator?

What sets The Dunlin apart is its stunning location along the Kiawah River and its commitment to crafting extraordinary guest experiences. As a Hotel Experiences Coordinator, you’ll work in an inspiring setting that fosters creativity and enthusiasm, allowing you to make a tangible impact on guest satisfaction.

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What is the pay and benefits for the Hotel Experiences Coordinator position at The Dunlin?

The pay for the Hotel Experiences Coordinator position at The Dunlin is $20 per hour. Besides competitive wages, you’ll enjoy additional benefits like free team member meals, holiday pay, discounts on food and beverage services, and opportunities to stay at our resort.

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Common Interview Questions for Experiences Coordinator
How do you prioritize tasks as a Hotel Experiences Coordinator?

In responding to this question, consider structuring your answer by discussing your methods for managing a busy schedule, such as utilizing to-do lists, prioritizing urgent tasks, and working collaboratively with team members to ensure all aspects of operations run smoothly.

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Can you describe a successful event you've coordinated in the past?

When answering this question, focus on your role in planning and executing the event, the challenges you faced, and how you overcame them to ensure the event was enjoyable for participants. Providing specific details will illustrate your project management abilities.

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How do you handle guest feedback or complaints?

Here, it's essential to emphasize your customer service skills. Discuss your approach to actively listening to guests, empathizing with their concerns, and taking appropriate actions to resolve issues swiftly while maintaining a positive experience.

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What experience do you have with vendor and partner relations?

Highlight your past experience in managing vendor relationships, detailing any successful negotiations, contracts you secured, or how you maintained consistent evaluation of their performance to uphold quality standards in service delivery.

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How would you contribute to the marketing efforts for activities at The Dunlin?

Discuss your familiarity with creating marketing content, your experience with social media, and how you can leverage those platforms to promote The Dunlin’s activities effectively. Sharing success stories or specific campaigns can strengthen your response.

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What tools or software are you proficient in that can help you in this role?

Mention tools like Microsoft Office Suite, project management software, or specific hospitality industry tools you're familiar with, such as Opera and Alice. Emphasizing your ability to learn new software quickly can also showcase your adaptability.

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Why do you want to work at The Dunlin?

This question provides an opportunity to express your enthusiasm for The Dunlin's unique environment and commitment to guest satisfaction. Connect your personal values and skills with the mission of the resort, illustrating how they align with your career goals.

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How do you ensure clear communication across various departments while coordinating events?

You should express your understanding of the importance of clear communication. Illustrate your skills in keeping all team members informed through regular updates, meetings, and collaboration tools that facilitate effective information flow.

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What does an ideal guest experience look like to you?

Discuss the elements that contribute to a fantastic guest experience, such as personalized attention, engaging activities, and ensuring a consistent atmosphere of hospitality. Your answer can reflect your ethos as an Experiences Coordinator at The Dunlin.

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How would you describe your work style in a team environment?

In your response, you should relay your collaborative nature, your capacity to contribute individually, and how you support team members to achieve shared goals. Providing an example of a successful team project can add depth to your answer.

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DATE POSTED
January 12, 2025

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