Learning and Development Coordinator

Madeline Hotel & Residences, Auberge Resorts Collection is proud to be the only Forbes Travel Guide five-star resort in the historic community of Telluride, Colorado. Named one of the Top 10 in the U.S. by Travel + Leisure, this luxurious property blends Auberge’s distinctive flair for authentic and elevated experiences with the local flavor of the destination. Surrounded on three sides by the dramatic 14,000-foot peaks of the San Juan Mountains, Madeline has become the region's premier year-round basecamp for alpine adventure. Our talented team is world-class with a strong commitment to service standards and a passion for creating unique and authentic experiences.  Employment at The Madeline encompasses both professional enrichment and competitive benefits, including: team member rates, team member discounts, ski and wellness reimbursement and tuition reimbursement. 

The targeted compensation range for this full time year round, non-exempt position is $25.00/hr. The position offers a competitive compensation package presented by Auberge Resorts Collection.

The Learning and Development Coordinator will participate in the delivery of bespoke training programs that are aligned with Auberge Resorts Collection initiatives and collaborations. Under the direction of the Director of Talent and Culture, this individual will be the property point of contact to ensure all departments are aligned, compliant and focused on their training needs.  The L&D Coordinator will plan, coordinate, monitor, facilitate and execute existing training and team member engagement programs as well as give input on the professional development needs of the property  

• Coordinate and facilitate existing training programs that include:  Service Standards, Circle Orientation Experience, Heartfelt Service, Leadership Development, Management Development Program, Certified Trainer Program and creation and communication of daily training topics.
• Facilitate and assist with team member engagement activities to include twice yearly team member engagement survey administration, quarterly team rallies, holiday and anniversary celebrations and other team member engagement activities throughout the year.
• Direct responsibility for the annual mandatory training calendar, ensuring full completion within targeted timelines and providing timely and accurate updates to department leaders.
• Maintain accurate and easily accessible records and processes for all learning and development activities, including recording and monitoring attendance and completion.
• Under the guidance of the Director of Talent and Culture, serve as the training point of contact for the property and assist with questions, planning and program development.
• Become a trusted partner with all department leaders and have a full understanding of their teams and training requirements 
• Continually update all training to ensure adherence to all state and federal requirements.

• Ability to communicate clearly and concisely, both orally and in writing. 
• Must have excellent technical/computer skills, be competent working in Google Workspace and be able to develop creative, interesting and appealing collateral and training materials.
• Experience as a training speaker/facilitator having a track record of impactful and effective program delivery.
• Excellent relationship building skills with the ability to connect with an audience.
• Strong attention to detail and advanced preparation. 
• Self-starter and always proactive with the ability to work in a fast-paced and changing environment and able to work with with minimal supervision.
• Experience in the hospitality industry as a trainer is preferred.
• HS graduate required and an advanced degree in a related field is preferred.
• Bilingual (English/Spanish) is highly preferred.

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.