Audit Support Representative (Hybrid)

Responsible for supporting the Telecom audit team in research, reporting, and assigned projects. This audit support role will include daily requirements, monthly reporting, and client projects.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Resolves Telecom disputes through the vendor account team or portal.
• Researches and provides reporting for monthly invoice variance, specific to client tolerance and requirements.
• Provides maintenance of circuit inventory regarding location assignment and service type.
• Initiates and maintains vendor contacts as needed for efficient processes.
• Prepares periodic reporting and order status milestones supporting key performance indicators (KPI).
• Provides general support to Offsite Audit Support Clerks regarding validations and notification workflow issues.
• Maintains the accuracy of geographic location data upon receipt of a client notification or new location file.
• Consistently collaborates with Audit Analysts supporting client specific needs; researching, reporting, and assigned projects.
• Other duties as assigned.

KNOWLEDGE AND MINIMUM REQUIREMENTS:

• Solid organizational and time management skills
• Excellent verbal communication and telephone skills.
• Must be comfortable in a fast paced, challenging environment.
• Proficiency in Microsoft Office products.
• Attention to detail required.
• Must be able to organize and handle several tasks simultaneously.
• High school diploma or equivalent required.
• 1 year of previous telephone experience normally acquired working in a customer service or collection position or equivalent work experience.
• General knowledge of the principles and practices of the telecom billing process, preferred.