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Inside Sales Representative - Retention

Aura is on a mission to create a safer internet.  In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly.  This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations. 

Come build with us!

About the Role:

We're building some new teams and are hiring full-time Inside Sales Representatives - Retention, to kick these teams off. These are work-from-home, remote positions. We're looking for some hungry, ambitious candidates who want to take the first step in kicking off their SaaS career! 

Day to Day:

  • Take inbound customer cancellation calls and retain them as an Aura customer
  • Make daily outbound calls to existing Aura customers with failed subscription payments
  • Ensure a high level of customer satisfaction through proactive support and active listening
  • Address customer concerns and provide solutions 
  • Master evangelizing Aura's story and mission to customers
  • Consult with customers on best practices to better protect their online identity
  • Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs
  • Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers

What you bring to the table:

  • 1-2 years of sales/retention experience (or equivalent experience) where you consistently meet/exceed performance metrics
  • You love talking to people and are naturally engaging
  • You're self-motivated and know how to push yourself to achieve goals
  • You're a team player and know how to win within a team environment
  • You are a self-starter, have a strong business acumen allowing you to think quickly and creatively on your feet to solve customer needs

Aura is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more! Pay for this position includes an hourly rate of $16-18/hour, plus commission. Total compensation (hourly rate + commission) is estimated to be $46,000-$56,000 annually, but may vary depending job-related knowledge, skills, experience, location, and meeting sales metrics while in the role.

#LI-remote

Aura is proud to be an equal employment workplace. All qualified applicants will be considered for employment without regard to, and will not be discriminated against based on race, color, ancestry, national origin, religion, age, sex, gender, marital status, sexual orientation, gender identity, disability status, veteran status, or any protected category. Beyond equal employment opportunity, Aura is committed to being an inclusive community where all feel welcome.

Aura is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please let your Talent Acquisition Partner know.

Important privacy information for United States based job applicants can be found here.

Average salary estimate

$51000 / YEARLY (est.)
min
max
$46000K
$56000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Inside Sales Representative - Retention, Aura

Join Aura as an Inside Sales Representative - Retention and become a crucial part of our mission to create a safer internet. With remote positions available across Alabama, Georgia, Idaho, and the entire USA, this is a fantastic opportunity for anyone eager to kickstart their SaaS career! In this role, you'll engage with customers to minimize cancellations and maximize satisfaction. Your day will involve taking inbound calls from customers looking to cancel their subscriptions, making proactive outbound calls to clients with payment issues, and addressing their concerns with empathy and expertise. You'll become a storyteller for Aura's innovative digital safety products, helping customers understand the value of our suite of identity, privacy, and security solutions. With 1-2 years of sales or retention experience under your belt, you're naturally engaging and thrive in a team setting. Plus, rest assured that your hard work will be rewarded with a competitive hourly rate and commission structure, bringing your total annual compensation to an estimated $46,000-$56,000. Join a dynamic team that values inclusivity and is dedicated to helping you grow both personally and professionally. Let’s make the internet a safer place together!

Frequently Asked Questions (FAQs) for Inside Sales Representative - Retention Role at Aura
What are the main responsibilities of an Inside Sales Representative - Retention at Aura?

As an Inside Sales Representative - Retention at Aura, you'll focus on engaging customers who are considering cancellation, making outbound calls to resolve subscription issues, and providing exemplary support to ensure their needs are met. Your role is crucial in educating customers on our products while identifying opportunities for retention and upsell. By mastering our mission and offerings, you'll help safeguard customers against digital threats.

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What qualifications are needed for the Inside Sales Representative - Retention role at Aura?

To thrive as an Inside Sales Representative - Retention at Aura, you should have 1-2 years of sales or retention experience where you actively met performance goals. A passion for engaging with people, strong business acumen, and a self-motivated attitude are essential. This position requires a team-player mentality and the ability to think creatively in solving customer challenges.

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What skills will I gain as an Inside Sales Representative - Retention at Aura?

Working as an Inside Sales Representative - Retention at Aura will enhance your communication and customer service skills, sharpen your sales abilities, and deepen your understanding of the SaaS industry. You’ll also have the opportunity to learn about digital security solutions, which is increasingly relevant in today's online landscape, setting a solid foundation for your career.

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How does Aura support its Inside Sales Representatives - Retention?

Aura is committed to providing a supportive work environment for its Inside Sales Representatives - Retention. We offer a generous compensation package that includes competitive pay, health and wellness benefits, and retirement savings plans. Additionally, we prioritize employee growth and happiness, ensuring you have the resources and support you need to excel in your role.

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Is the Inside Sales Representative - Retention position at Aura suitable for remote work?

Absolutely! The Inside Sales Representative - Retention position at Aura is fully remote, allowing you to work from the comfort of your home anywhere in the USA. This flexibility helps you balance your work-life commitments while still contributing to our mission of making the internet safer for all.

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Common Interview Questions for Inside Sales Representative - Retention
Can you describe a time you successfully retained a customer?

Share a specific example where your proactive engagement and problem-solving skills led to retaining a customer, highlighting your empathy and understanding of their needs.

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How do you handle objections from customers considering cancellation?

Discuss the importance of active listening and empathy in addressing customer concerns, and showcase your techniques for articulating the value of Aura's solutions during such conversations.

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What methods do you use to identify upsell opportunities?

Explain your approach to understanding customer needs and how you leverage open-ended questions and active listening to uncover additional needs that Aura's services can fulfill.

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How do you ensure customer satisfaction in your sales approach?

Talk about the techniques you employ to gauge customer satisfaction, such as following up with calls or surveys, and how maintaining their trust is crucial in your sales strategy.

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What motivates you to achieve sales goals?

Reflect on personal motivators like achieving targets for personal growth, bonuses, or helping customers, and explain how these inspire you to perform at your best.

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Can you share how you stay informed about industry best practices?

Discuss the resources you utilize, such as industry publications or webinars, to remain knowledgeable about trends and best practices that can enhance your performance.

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How do you build rapport with customers over the phone?

Illustrate the importance of personalization in conversations, using customer data to make references that resonate, and how genuine engagement creates positive relationships.

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What challenges have you faced in sales, and how did you overcome them?

Share a specific challenge, your strategy for overcoming it, and the positive outcome that resulted—demonstrating resilience and adaptability.

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How do you handle negative feedback from customers?

Describe your approach to receiving negative feedback with professionalism, viewing it as an opportunity for improvement, and discussing the steps you take to address concerns.

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Why do you want to work for Aura as an Inside Sales Representative - Retention?

Express your enthusiasm for Aura's mission to create a safer internet and how your personal values align with the company's goals, highlighting why you believe it's the right fit for you.

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Aura is a mission driven technology company dedicated to creating a safer internet for everyone.

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CULTURE VALUES
Customer-Centric
Mission Driven
Collaboration over Competition
Growth & Learning
BENEFITS & PERKS
Social Gatherings
Mental Health Resources
Learning & Development
Employee Resource Groups
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 10, 2025

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