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Compliance Manager

Company Description

The mission of the Housing Authority of the City of Aurora (AHA) is to develop and promote quality housing while supporting and encouraging economic opportunities leading to self-sufficiency and independence. AHA accomplishes this mission by providing affordable or subsidized housing at 15 different properties, administering approximately 1700 vouchers, and offering a variety of programs with case management.    

AHA fosters a professional, productive, and friendly work environment in which the open exchange of ideas and information is encouraged. At AHA, we know that our reputation and impact are built upon the acts of each employee.

Why work for AHA?  

  • Make a difference in your community  
  • Earn outstanding benefits including medical, dental, vision, 401k w/ 4.5% employer match, and robust holiday, vacation, and sick leave policies  
  • Participate in a diverse workplace that values inclusivity  
  • Volunteer in the community on paid time  
  • Continue your education on the job and through our tuition reimbursement program  

Prior to hire, candidates will receive our full benefits guide detailing these and other benefits.  

AHA is an Equal Opportunity Employer.

Job Description

Provides a variety of administrative support functions to the Assisted Housing Department.   Conducts regular file audits and stays current on relevant laws and regulations to minimize financial and legal risks. Acts as a resource for other Assisted Housing and AHA staff: answers program questions, handles difficult clients and landlords, relays policies and guidance to department personnel.  Assists in the implementation of agency policies and procedures, recommends changes in operating procedures, and attends meetings as required.   Acts in the absence of the Director of Assisted Housing: answers phone calls, handles emergencies when possible, and refers issues that cannot be resolved to either the Director of Assisted Housing, or the Deputy Director/Executive Director in serious emergency situations.

Administers a variety of assigned advanced level tasks, which include but are not limited to: PIC operations and maintenance, SEMAP documentation maintenance, Colorado Legal Services liaison, HUD OIG liaison, Police Department liaison, portability billing reconciliation, HAP check runs and special program management.

Administers assigned tasks for Assisted Housing programs, including but not limited to the Section 8 Housing Choice Voucher, Special Purpose Vouchers and HCV Portable Programs.  May perform assignments in any of the following areas of responsibility: re-examinations, interim determinations, client moves, landlord changes, rent increases, portability, inspection entry and management, client terminations, HAP contract cancellations.

  1. Audits department files and documents to ensure accuracy, quality of work and compliance. Analyze audit findings, identify areas of non-compliance, and develop corrective action plans.
  2. Collaborates with the Director of Assisted Housing and the Assisted Housing Assistant Manager/Senior Housing Inspector to complete SEMAP and performance evaluations based on the findings identified in completing file audits.
  3. Provides technical leadership, counsels and advises staff, and responds to inquiries regarding program issues and concerns. Coordinates Yardi functions and performs as the Assisted Housing Department representative.
  4. Create and administer training for new staff members.  Collaborate with the Director of Assisted Housing to develop ongoing training materials for all staff members.
  5. Using program statistics makes policy recommendations for staffing and administrative changes. 
  6. Maintains current knowledge of HUD, OIG and AHA regulations, policies and procedures.
  7. Conducts in-depth data collection and research, reviews statistical data and operational            reports.  Composes reports, tables, and other information displays. Assists with SEMAP and PIC data collection and maintenance. 
  8. Acts as Department liaison, including but not limited to: Colorado Legal Services, HUD, OIG, police, software provider, etc.
  9. Completes HAP check runs.
  10. Submits and maintains data submitted to the PIC/EIV HUD systems to ensure proper payments, reporting and compliance.
  11. Conduct informal hearings in connection with HUD guidelines.
  12. Reviews and maintains portability billing on behalf of the Assisted Housing Department. This role includes communicating and resolving portable billing issues with other PHAs.
  13. Counsels tenants and landlords regarding program issues.
  14. Acts in the absence of the Assisted Housing Director and Assisted Housing Assistant Manager/Senior Housing Inspector
  15. Prepare reports as requested by the Director of Assisted Housing.
  16. Other duties as assigned.

Qualifications

  1. Demonstrated knowledge of Housing and Urban Development (HUD) regulations and Fair Housing Laws
  2. Demonstrated knowledge of AHA Policies and Procedures
  3. Demonstrated excellent judgment and decision making skills
  4. Demonstrated ability to perform mathematical calculations such as percentages, ratios and rates.
  5. Demonstrated computer skills, including but not limited to: AHA software programs, Microsoft Word, Microsoft Excel, Power Point, Access, Desktop Publishing.  Demonstrated ability to prepare reports, charts, and other informational documents.
  6. Demonstrated proficiency with 10 key adding machine/calculator.
  7. Demonstrated excellent verbal and written communication skills, with the ability to effectively communicate and interact with all levels of personnel, clients, landlords, and the general public.
  8. Demonstrated excellent public speaking and presentation skills.
  9. Minimum five years experience as Housing Specialist in a Section 8 program, or other equivalent position related to Section 8 Assisted Housing programs.
  10. Two years of supervisory experience preferred.
  11. High school diploma or GED is required, however advanced education and/or equivalent experience is preferred. Advanced education or equivalent experience is considered at the sole discretion of the Housing Authority.
  12. Self-motivated with ability to work independently.
  13. Demonstrated excellent organizational skills. 
  14. Demonstrated ability to apply HUD regulations and AHA policies and procedures to all aspects of Assisted Housing Programs.
  15. Demonstrated ability to maintain client, landlord and program confidentiality. 
  16. Demonstrated ability to recognize, investigate and analyze a variety of programmatic problems.
  17. Participate in ongoing education to stay current in the field.
  18. Valid Colorado Driver License and Insurance

Additional Information

Aurora Housing Authority is an Equal Opportunity Employer.

Please submit a resume and cover letter when responding to this job posting. Starting salary for this role will be between $84,000-$90,000, depending on experience.

Average salary estimate

$87000 / YEARLY (est.)
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$84000K
$90000K

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What You Should Know About Compliance Manager, Aurora Housing Authority

The Housing Authority of the City of Aurora (AHA) is thrilled to welcome a new Compliance Manager to our dedicated team! In this pivotal role, you'll be at the forefront of ensuring that our Assisted Housing Department operates smoothly and in full compliance with relevant laws and regulations. If you have a background in housing programs, especially within Section 8, and you're looking to make a real impact, then this is the position for you! As the Compliance Manager, you’ll not only conduct regular audits but will also analyze the findings to spot and rectify issues proactively. Your vibrant collaboration with various stakeholders, including the Director of Assisted Housing, will be essential. You will also serve as a mentor, offering training to new staff members and administering advanced tasks such as SEMAP documentation and data maintenance. At AHA, we cherish inclusivity and support professional growth, offering a robust benefits package and various opportunities for community engagement, all while fostering a culture where your contribution makes a real difference. If you're ready to take the next step in your career and are passionate about fair housing and community development, we can’t wait to meet you!

Frequently Asked Questions (FAQs) for Compliance Manager Role at Aurora Housing Authority
What are the primary responsibilities of the Compliance Manager at the Housing Authority of the City of Aurora?

As a Compliance Manager at the Housing Authority of the City of Aurora, you will conduct file audits, provide administrative support, and ensure compliance with HUD regulations. You'll be a key resource for the Assisted Housing Department, addressing program inquiries, resolving issues, and recommending operational changes. Additionally, you’ll manage advanced tasks involving Section 8 programs and act as the department liaison with various organizations.

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What qualifications are required for the Compliance Manager position at AHA?

To qualify for the Compliance Manager role at the Housing Authority of the City of Aurora, you should have a strong understanding of HUD regulations and Fair Housing Laws. Ideally, you’ll come with at least five years of experience in a Section 8 program, along with supervisory experience. Essential skills include strong communication, organizational prowess, and proficiency in software applications such as Microsoft Excel and Access.

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Is experience in Section 8 programs necessary for the Compliance Manager role at AHA?

Yes, experience in Section 8 programs is highly beneficial for the Compliance Manager role at the Housing Authority of the City of Aurora. A minimum of five years as a Housing Specialist or in an equivalent position related to Section 8 programs is desired. This expertise will help you navigate the complexities of the regulations and assist in effective program management.

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What benefits can I expect as a Compliance Manager at the Housing Authority of the City of Aurora?

As a Compliance Manager at the Housing Authority of the City of Aurora, you can enjoy a competitive benefits package, including medical, dental, and vision insurance, a 401k with a 4.5% employer match, and generous leave policies. Additional perks include opportunities for educational advancement through a tuition reimbursement program and the chance to participate in community volunteering—on paid time!

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How does the Compliance Manager contribute to the goals of AHA?

The Compliance Manager plays a crucial role in advancing the goals of the Housing Authority of the City of Aurora by ensuring that all operations align with legal requirements and organizational policies. By conducting audits, analyzing compliance issues, and providing guidance to team members, the Compliance Manager helps maintain the integrity of housing programs, ultimately enhancing the community's living conditions.

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Common Interview Questions for Compliance Manager
Can you describe your experience with HUD regulations and how it relates to the Compliance Manager position at AHA?

When answering this question, highlight your specific experiences working with HUD regulations, especially any instances where you ensured compliance or resolved issues. Discuss how your understanding of these laws will help you effectively support the Assisted Housing Department and maintain program integrity.

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How do you stay updated on changes in housing regulations?

Mention the resources you use to keep informed, such as attending industry conferences, participating in webinars, subscribing to relevant newsletters, or being part of professional organizations. Emphasize your commitment to continuous education and adapting to new laws to ensure compliance within your team.

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Describe a time when you identified a compliance issue and how you addressed it.

Utilize the STAR method (Situation, Task, Action, Result) to describe a specific example. Focus on how you identified the issue, the steps you took to resolve it, and the positive outcome that followed. Highlight your analytical skills and proactive approach to compliance.

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What strategies would you implement as Compliance Manager at AHA to improve audit processes?

Discuss your ideas for streamlining audit processes, such as introducing new technology or tools for data collection and tracking. Talk about the importance of team collaboration and training to ensure everyone is aware of compliance requirements, ultimately leading to more efficient operations.

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How do you handle difficult conversations with clients or landlords regarding program compliance?

Emphasize the importance of active listening and empathy when addressing concerns. Describe your approach to maintaining professionalism while clearly communicating policy standards. Provide an example where you successfully navigated a challenging conversation and resolved the situation positively.

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What is your approach to training new staff on compliance-related tasks?

Share your thoughts on creating an engaging training program that combines theoretical knowledge and practical applications. Mention the importance of providing ongoing support and resources to ensure new hires feel confident in their compliance responsibilities.

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How do you prioritize your tasks when managing multiple compliance issues?

Discuss your organizational skills and use of tools for task management. Explain how you assess urgency and importance when prioritizing issues, ensuring that critical compliance matters are addressed promptly without neglecting ongoing responsibilities.

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What qualities do you believe are essential for a successful Compliance Manager?

Highlight attributes such as strong analytical skills, effective communication, knowledge of regulations, and ability to work collaboratively. Stress the importance of integrity and ethical decision-making in maintaining compliance with housing programs.

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How would you approach collaborating with other departments to improve compliance efforts at AHA?

Illustrate your approach to fostering interdepartmental relationships, including regular communication and coordination meetings. Emphasize the value of a unified strategy to ensure that all departments understand their roles in compliance and contribute to a shared goal.

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What steps would you take to develop a corrective action plan after a compliance audit?

Explain the process you follow after an audit, including analyzing findings, identifying root causes, and involving relevant stakeholders in creating a comprehensive corrective action plan. Stress the importance of follow-up assessments to ensure implementation and effectiveness.

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December 25, 2024

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