Assistant Area Manager, Telluride

The Assistant Area Manager at AvantStay plays a pivotal role in overseeing the daily operations of our short-term rental properties. This involves ensuring exceptional guest experiences through property audits, supply management, and timely communication with property owners. Additionally, you'll coordinate housekeeping and maintenance tasks, monitor guest and homeowner issues, and conduct regular property inspections to maintain compliance with AvantStay standards.

To be considered for the Assistant Area Manager position at AvantStay, you should have at least 2 years of hospitality or customer-facing experience. Previous experience in the vacation rental industry is preferred. Familiarity with Microsoft Office tools and a valid driver’s license are also essential. An Accredited Residential Manager (ARM) designation will give you an extra edge, alongside excellent organization and communication skills.

The starting salary for the Assistant Area Manager at AvantStay ranges from $59,000 to $62,000 annually, depending on skills and experience. Additionally, the role includes the potential for performance bonuses, which adds another layer of financial incentive to excel in your position. Therefore, not only do you receive a competitive base salary, but also the opportunity to enhance your income based on your contributions to the team.

At AvantStay, we pride ourselves on fostering a culture of innovation and teamwork. As an Assistant Area Manager, you'll work alongside experienced professionals who are not only passionate about the travel and real estate industries, but also dedicated to transforming the vacation experience. We celebrate individual differences and believe that diversity makes us stronger. You can expect a supportive environment where your ideas are valued.

As an Assistant Area Manager at AvantStay, you will enjoy a comprehensive benefits package that includes paid time off, company-sponsored insurance (medical, dental, vision, life, etc.), fitness and cell phone stipends, and mileage reimbursement. Additionally, we offer team bonding events and opportunities for complimentary stays at our properties, allowing you to experience firsthand what makes AvantStay special.

When answering this question, it's vital to highlight specific roles you've held in the hospitality industry. Discuss key responsibilities that relate to property management, guest relations, and team collaboration. Showcase any metrics or accomplishments that demonstrate your ability to enhance guest experiences and your commitment to maintaining high standards, as these traits are crucial for an Assistant Area Manager at AvantStay.

Demonstrating a proactive approach is key here. Discuss how you'd establish a regular inspection routine and collaborate with housekeeping to ensure all properties meet AvantStay's standards. Share examples of how previous experiences allowed you to identify and rectify maintenance issues before they became guest complaints, which showcases your problem-solving abilities and attention to detail.

Your response should reflect your strong organizational skills. Talk about the importance of assessing needs based on guest feedback and property requirements. Mention utilizing tools like checklists or digital scheduling systems to stay on top of responsibilities and highlight the importance of flexibility to adapt to emerging issues, aligning with the dynamic nature of the Assistant Area Manager role at AvantStay.

Use the STAR method to structure your answer: Set the context (Situation), explain your actions (Task), detail what steps you took (Action), and highlight the outcome (Result). Focus on specific communication strategies and conflict resolution techniques you employed to ensure both parties felt heard and satisfied, emphasizing your skills relevant to the Assistant Area Manager role at AvantStay.

Reflect on the key elements of outstanding guest service, such as responsiveness, personalized communication, and attention to detail. Draw from your past experiences to illustrate how these factors have impacted guest satisfaction. Ensure to express an understanding of the guest demographics that AvantStay caters to, showcasing your industry knowledge.

Firstly, reaffirm your willingness and enthusiasm for travel, as it's a critical component of the role. Share any relevant experiences that demonstrate your ability to manage travel effectively while maintaining high performance in your work responsibilities. Discuss how you organize travel logistics to ensure timely presence at properties and maintain communication with your team.

List any relevant software you are comfortable with, particularly any experience with property management systems, communication tools like Slack, and basic Microsoft Office skills. If familiar with Salesforce, mention it as a beneficial asset to help with owner communications and reporting, showcasing your readiness to adapt to AvantStay's technological landscape.

Highlight your strength in fostering a positive team environment, emphasizing your experience in coaching and training team members. Discuss how you value open communication, constructive feedback, and collaborative problem-solving. By sharing a concrete example from your past, you can illustrate how you've successfully worked with a team to achieve operational efficiency.

Emphasize your openness to feedback as an opportunity for growth. Share how you've implemented changes based on guest or owner suggestions to improve the experience or operations at properties. Link this back to your role as an Assistant Area Manager by expressing how you would facilitate that communication and drive improvements at AvantStay.

Articulate your passion for the travel and hospitality industry and how AvantStay’s mission aligns with your values. Reference the company's innovative approach and commitment to delivering personalized vacation experiences, and how you see yourself contributing positively to that mission. This will not only express your enthusiasm but also your long-term vision for growth within the company.